Assistant Manager, Member Services - Kelowna Branch

Qualifications

• 4+ years of experience in a leadership role at a bank or credit union.
• Diploma or degree in Business Administration, Economics, or related field.
• Investment Funds in Canada certification is required.
• Proven ability to resolve customer complaints positively and effectively.
• Strong coaching and employee development skills.
• Familiarity with banking technology systems.

Responsibilities

• Collaborate with the Manager to meet branch goals and coordinate operations.
• Exceed customer expectations in all banking interactions.
• Coach the Member Service Representatives to enhance their sales and relationship skills.
• Celebrate team achievements to foster a positive work environment.
• Uphold the brand's customer service philosophy while driving sales and profitability.
• Oversee cash management and ensure security protocols are followed.
• Build and maintain a high-performing team through effective recruitment and retention.

Benefits

• Comprehensive health and wellness benefits.
• Opportunities for employee development and training.
• Reward and recognition programs for team achievements.
• Dynamic work culture focused on teamwork and customer service.