Coast Capital Savings Credit Union

Assistant Manager, Member Services - Kelowna Branch

Coast Capital Savings Credit Union • $73K — $92K *
Kelowna, BC V1P 1N7In-Person
Finance & Insurance
Less than 5 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • 4+ years of experience in a leadership role at a bank or credit union.
  • Diploma or degree in Business Administration, Economics, or related field.
  • Investment Funds in Canada certification is required.
  • Proven ability to resolve customer complaints positively and effectively.
  • Strong coaching and employee development skills.
  • Familiarity with banking technology systems.

Responsibilities

  • Collaborate with the Manager to meet branch goals and coordinate operations.
  • Exceed customer expectations in all banking interactions.
  • Coach the Member Service Representatives to enhance their sales and relationship skills.
  • Celebrate team achievements to foster a positive work environment.
  • Uphold the brand's customer service philosophy while driving sales and profitability.
  • Oversee cash management and ensure security protocols are followed.
  • Build and maintain a high-performing team through effective recruitment and retention.

Benefits

  • Comprehensive health and wellness benefits.
  • Opportunities for employee development and training.
  • Reward and recognition programs for team achievements.
  • Dynamic work culture focused on teamwork and customer service.
Full Job Description
Location(s): Kelowna Branch

Job Type: Full Time Regular

myWork Program: Office

Starting Salary Range: $73,800.00 - $92,300.00

Background Screening Requirement:
  • Enhanced Criminal Record Check
  • Credit Check
  • Identity Verification
  • Employment Verification
  • References


What's the job?

Are you ready to lead a team of all-stars? We're looking for an outstanding leader to fulfill a diverse role in which change is the norm. As the Assistant Manager, Member Services, you'll use your many skills to lead a team of Member Service Representatives in providing Coast Capital's style of simple financial help to our customers.

What you will do every day:
  • Work with the Manager, Member Services, to seamlessly coordinate the needs of the branch and achieve the team's goals.
  • Exceeding your customer's expectations with their banking needs.
  • Coach your team of Member Service Representatives in developing their sales skills, building effective relationships and embracing our purpose, mission, values, brand and business practices.
  • Celebrate your team's successes; whether it be achieving a sales target or helping a team member grow their career within Coast Capital.
  • Exemplify our "How can we help you?" brand while achieving sales, growth and profitability across each area of our business.
  • Using your bean-counting skills to ensure efficient cash management and to oversee all security related matters in keeping with Coast Capital's standards.
  • Create a high-performing team by selecting, engaging, developing and retaining star performers.


Who are we looking for?
  • We are looking for leaders who understand the importance of "leading from the front" where you bring business strategy to life, shifting the words on a page to an engaging call to action.
  • You've proven your success in a similar position leading front-line employees for a minimum of four years in a bank or credit union.
  • You take pride that you survived and thrived in completing your diploma or degree in Business Administration, Economics or in a related area
  • You proudly hang your Investment Funds in Canada certificate in your office.
  • Strong ability in resolving member complaints with a smile.
  • You are passionate about coaching employees to success, growing and training individuals and rewarding and recognizing employees.
  • You have strong knowledge in all relevant technology banking systems.


Apply now "

About Coast Capital Savings Credit Union

Coast Capital Savings Credit Union is a Canadian credit union that provides banking and financial services. It was founded in 1940 and is headquartered in Surrey, British Columbia. The credit union has over 50 branches and 500,000 members across British Columbia. Coast Capital Savings Credit Union offers a range of financial products and services, including personal and business banking, loans, mortgages, and investment services. The credit union is committed to giving back to the community and has donated millions of dollars to local charities and non-profit organizations.
Learn more about Coast Capital Savings Credit Union
Size
2,000 employees
Industry
Finance & Insurance
* Ladders Estimates

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