Job SummaryThe Assistant General Manager supports the General Manager in all aspects of the daily operations of the association. The Assistant General Manager acts as a liaison related to community information and member services and assists in the training and supervision of front desk and access control staff.
Compensation: $80k-100k/year base
Job Responsibilities:- Administrative:
- Manage office operations, including correspondence, scheduling, and supply orders.
- Assist with board and annual meeting preparations, including agendas, notices, reports, and minutes.
- Maintain vendor files, insurance certifications, and compliance records.
- Update association profiles, calendars, contracts, website, and communication platforms.
- Process electricity charges and coordinate billing with Accounts Receivable.
- Support the GM with Action List updates and other tasks as assigned.
- Architectural Review:
- Liaise with the Architectural Review Committee, schedule meetings, and take minutes.
- Communicate with homeowners regarding construction approvals, monitor progress, and handle deposits/refunds.
- Coordinate inspections and sound testing as needed.
- Member Services/Hospitality:
- Address resident concerns and complaints.
- Issue access devices and assist new owners with registration.
- Supervise, train, and schedule front desk and access control staff.
- Provide backup support for front desk staff when needed.
- Accounting:
- Process accounts receivable and service charge forms.
- Review and approve invoices and follow up on past-due balances.
- Prepare the monthly Delinquency Report.
- Miscellaneous:
- Serve as Manager on Duty in the GM's absence.
- Conduct routine inspections of common areas and create work orders as needed.
- Review daily reports and ensure proper filing and distribution.
Qualifications / Requirements:- Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
- Minimum of a High School Diploma or equivalent. Bachelor's degree in hospitality, business administration or a related field preferred.
- Minimum of 3-5 years of relevant experience with at least 2 years of supervisory experience in property management, and or hotels. Luxury experience preferred.
- Software Proficiency: Utilizes Microsoft Word, Excel, PowerPoint, and other PC-based programs for daily duties.
- Communication: Excellent verbal and written communication.
- Adaptability: Responsive, flexible attitude with an eagerness to take initiative.
- Project Management: Ability to plan, organize, and prioritize responsibilities to meet deadlines.
- Teamwork: Ability to work effectively in a team environment and build strong relationships with others.
- Board Meetings: Must attend board meetings as needed.
Team Member Perks:- Comprehensive health benefits and paid time off package for qualifying employees
- On-going hospitality and property management training
- Opportunities for career growth and advancement
- Values driven company culture promoting team work and excellence
$80,000 - $100,000 a year
