Assistant General ManagerNational Corporate Housing looking for an experienced Assistant General Manager. This individual will be responsible for overseeing the day-to-day sales and operations in the office. With their leadership the office will build a strong market presence and continued customer loyalty. The selected person needs to have a professional image, strong communication and customer service skills.
Responsibilities:- Maintain budgeted occupancy and gross profit goals for calendar year
- Supervise and oversee productivity of office team in GM's absence
- Initiate organized applications to ensure better inventory/sales management
- Manage unit inventory to include all Notices, MTM fee assignments, discounted renewal options, NCH "special" terms, and complementary unit cleanings at time of renewal; alert GM to unit stats daily as needed.
- Ensure proper processing of all rental paperwork from audit of terms to OSCAR accuracy, to consolidated and accurate filing.
- Liaison for GM at all properties as needed to ensure site follow-through
- Proactive attention and contact with guests requiring special care or management support/decision making to resolve conflict quickly
- Minimize all excess labor costs, product/supply waste, organize all purchases in conjunction with GM recommendations; ensure daily attention to all cost issues
- Initiate Operational System goals to promote superior rental quality
- Support Sales Team efforts by onsite visits to rent negotiate/relationship build
- Audit furniture & houseware billing; ensure extras are removed, ensure OSCAR billing is prompt and accurate; bring any cost variances to GM's attention
- Ensure effectiveness with daily attention to unit inspections for needed enhancements, cable equipment pick up, organized guest departures and timely unit pick up's as directed by GM
- Attend weekly Sales Meetings and Operations Meetings
- Support all immediate GM initiatives
- Voice opinions and promote team morale and high energy level by example
- Coach and support all office positions
- Other Duties as assigned
Requirements:- Must be a motivated self-starter with a drive to succeed in a Team environment
- Must be well spoken with strong presentation and communication skills
- Honest, hardworking, reliable, and organized individual who can multi task
- Bachelor's Degree is ideal
- Management experience is preferred
- Must be able to motivate, inspire and lead teams to make sales goals
- Experience in relocation, property management, or real estate industry is a plus
- The ability to speak a second language fluently is a plus
- Moderate mathematical and basic computer skills are a necessity
- Must be able to offer & implement creative solutions in the selling process, operations, customer service and employee issues
- The employee must be able to climb stairs to inspect apartments prior to move in if needed
Benefits:- Competitive Base Salary + Annual Performance Based Bonus
- Medical, dental, and vision insurance options
- 401k plan with discretionary match
- Company paid life insurance, short term disability, and long term disability
- Supplemental life insurance, critical illness, accident, and identity theft protection
- One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
- Inclusive Awards and Recognition Program
- Vacation, sick, and floating holidays
- Paid time off
- Paid volunteer time
- Wellness program
- Complimentary use of corporate apartments for vacation or travel (when available)
- National is a drug & alcohol-free workplace. Please note that we conduct a background check and 5 panel drug screen after a contingent offer has been made.
Additional Information:Fair Labor Standards Act (FLSA): Exempt
Will not provide assistance with relocation costs
