Full Job Description
Position Summary
The Assistant General Manager will play a pivotal role in supporting the General Manager in executing the facility's comprehensive Planning, Organizing, Leading, and Controlling (P-O-L-C) functions. This position is essential in managing critical aspects of the P-O-L-C framework to drive the facility and its staff toward achieving ambitious budget goals, maximizing revenue, and enhancing customer satisfaction. With an in-depth understanding of Copart's policies and practices, the Assistant General Manager will deliver impactful, hands-on support to the team, fostering a dynamic customer-first culture. By providing creative and innovative solutions to address customers' needs, this role will not only uphold but elevate the company's standards for policy, quality, and service, positioning the facility for unparalleled success.
• Collaborate with the General Manager to manage facility operations, staff performance, and financial accountability, including monthly review of P&L statements for accuracy and improvement opportunities.
• Support hiring, training, and development of team members in alignment with company guidelines and performance expectations.
• Ensure daily operations run smoothly, resolving employee and customer issues professionally and efficiently
• Assist in facility audits and enforce compliance with internal policies, as well as county, state, EPA, and OSHA regulations.
• Foster strong relationships with customers, members, and sellers to drive satisfaction and loyalty.
• Monitor and lead staff performance using company metrics to achieve operational goals.
• Provide clear direction, coaching, and feedback to team members to ensure accountability, alignment, and foster positive employee relations.
• Champion a "customer-first" culture by delivering innovative, high-quality service in line with Copart standards.
• Excel in working effectively in both office and outdoor environments across diverse climates and weather conditions.
• Extensive travel will be an integral part of the role, necessitating flexibility and adaptability
• Perform additional responsibilities as assigned by the General Manager.
Required Skills & Experience
• A minimum of two years' experience in a managerial role within logistics, distribution, or operations is highly desirable.
• A four-year college degree, military experience, or relevant work background is preferred and valued.
• A proven track record of driving operational excellence and consistently meeting corporate objectives in a leadership capacity is essential.
• Robust leadership experience and a proven ability to inspire and guide teams are crucial.
• Exceptional problem-solving abilities to navigate complex challenges are a must.
• Strong analytical skills for interpreting and forecasting financial budgets are required to support strategic decision-making.
• Demonstrated capability to develop, recommend, and implement innovative plans for continuous process improvement.
• Outstanding interpersonal skills are essential for effective collaboration and relationship-building.
• Superior written and verbal communication skills are required to convey ideas and information clearly and persuasively.
• Proven customer relations skills and experience to enhance client interactions and satisfaction are vital.
• Proficiency in all areas of Microsoft Office Suite is necessary for effective task management and reporting.
• Bilingual skills are an asset that can enhance team dynamics and client engagement.
• Reliable transportation is a requirement to facilitate mobility.
• A willingness to relocate for promotional opportunities is essential for career advancement.
Benefits Summary:
• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts
Along with many other employee benefits.
