Job DescriptionPay Range: $87,440 - $93,900 / annuallyThe Assistant District Manager (ADM) supports the district by mentoring, coaching, and training managers. Working in tandem with the District Manager (DM), the ADM leads the district to operational excellence in cleanliness, customer service, and culture through strong communication and building sustainable professional relationships.
This position involves handling administrative duties and ensuring smooth communication across all departments within the district. Strong interpersonal skills, attention to detail, and the ability to inspire and lead your team are essential to success in this role and providing a superior experience to Chuze members.
Responsibilities include but are not limited to the following:- Maintain knowledge found in Chuze training, identify training needs within the teams, and ensure the district is compliant with current policies
- Foster a culture of continuous growth by conducting on-the-spot feedback, drafting and delivering coaching documents and performance reviews
- Assist in assembling discussion points and activities for district, region, and company-wide meetings and outings
- Ensure each club meets all operations KPOs and standards in customer service, culture, and cleanliness through monthly evaluations and consistent and open communication
- Recruit, onboard, and train new managers and proactively elevate recruiting efforts within the district, maintaining oversight of staff levels, hiring needs, and turnover
- Act as a bridge between club management and Home Office by partnering with GMs to address escalated personnel concerns, proactively providing solutions, and partnering with the RDO and HR for guidance in any actions taken as needed
- Effectively determine the proper course of action in member concerns escalated from clubs
- Conduct regular club visits to establish strong working relationships with teams, evaluate the club experience, and identify barriers to operational excellence
- Manage inventory processes by overseeing timely completion and proactively mitigating shrink
- Establish productive cross-functional collaboration and facilitate consistent communication between club management and Home Office departments
- Approve schedules for the district and train club leadership to adhere to labor budgets and expectations, assisting the GMs in securing a balanced schedule
- Proactively lead clubs in the absence of the GM, completing all GM duties and responsibilities
- Maintain knowledge and understanding of processes and protocols for handling safety emergencies or incidents within the district
Perks & Benefits Include:- Free Chuze Fitness membership + 1 Free membership for a family member or friend
- 401k
- Medical, Dental, Vision, and other supplemental insurances (with large employer contribution)
- Flex PTO
- Professional training and growth opportunities
- Discount on all retail purchases, vendor products, and smoothies (at applicable clubs)
- Personal device stipend
- Team building events and annual parties
Physical requirements:- Able to read, write, and speak clearly in English
- Touring the club: walking and climbing stairs
- Bending, kneeling, and repetitive arm movement
- Standing for long periods
- Repetitive phone work
- Typing and computer operations
- Ability to lift at least 50lbs
