Assistant Director of IT Support, Information Technology, Kirk Kerkorian School of Medicine [R0152558]

Job Description

The University of Nevada, Las Vegas invites applications for Assistant Director of IT Support, Information Technology, Kirk Kerkorian School of Medicine [R[redacted]]

Reporting to the Director of IT Operations, the Assistant Director of IT Support provides operational leadership for the Service Desk, Field Support, and Endpoint Lifecycle Management teams at the Kirk Kerkorian School of Medicine at UNLV. This position supports responsive, reliable, and customer-centered IT services for students, faculty, staff, medical professionals, and community members.

The role is responsible for setting service expectations, supporting staff development, monitoring performance, and driving improvements that strengthen the overall technology support experience. The Assistant Director works closely with the school’s associated clinical practice, UNLV Health, campus partners and IT colleagues to ensure services are efficient, consistent, and aligned with the needs of the school and UNLV Health.

The Kirk Kerkorian School of Medicine at UNLV Information Technology Department supports a wide range of services for the school and UNLV Health. The department is committed to high-quality service, collaboration, and continuous improvement in support of the school’s academic, clinical, and operational missions.

About the Kirk Kerkorian School of Medicine at UNLV

The Kirk Kerkorian School of Medicine at UNLV is improving health outcomes in Nevada through innovative education, research, and patient care, with a strong focus on community. Fully accredited and internationally recognized for its research in areas such as brain health, Alzheimer’s disease, and lupus, the school leads advancements across a broad range of medical disciplines. Its associated practice plan, UNLV Health, serves more than 20,000 patients each month across a broad range of primary and specialty care services. By expanding the number of medical students, residents, and fellows, the Kirk Kerkorian School of Medicine is addressing Nevada’s physician shortage and strengthening the state’s healthcare workforce.

This position provides leadership to a diverse group of IT professionals, works closely with colleagues across the university, and ensures that support services align with departmental goals, customer needs, and operational priorities.

This position requires a Bachelor’s degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA). Five (5) years of related experience and three (3) years of supervisory/management experience. 

REQUIRED EXPERIENCE

• Experience in higher education, medical school, or another professional program
• Experience managing Service Desk, Field Support, and/or endpoint support services
• Experience developing and implementing service delivery strategies, operational procedures, and continuous improvement initiatives.
• Experience supervising, coaching, and developing technical support staff and team leads.

Credentials must be obtained prior to the employment start date.

UNLV may consider additional relevant experience in place of formal education requirements:

• In lieu of a bachelor’s degree, applicants may qualify with four additional years of relevant experience, or with an associate's degree plus two additional years of relevant experience.

• Five (5) years in management, supervisory and related experience.
• ITIL Certificate
• Microsoft Fundamentals (MCSE, MOS, etc.)

A successful candidate will support diversity, equity, and inclusiveness and contribute to a respectful, positive work environment. They will use our to guide their decisions and actions and demonstrate our Rebel spirit.

Salary range is $101,700.00–$116,200.00 - unable to offer more than stated salary range.

• Competitive total rewards package including:
  • Paid time off, sick leave, and holidays
  • Excellent health insurance including medical, dental and vision
  • Comprehensive retirement plans and voluntary benefits programs
• No state income tax
• Tuition discounts at Nevada System of Higher Education (NSHE) schools
• Tuition discounts for spouses, domestic partners, and dependents

• Employee recognition and appreciation programs
• UNLV athletics ticket discounts
• Statewide employee purchase program discounts
• discounts on and off campus
• for all UNLV faculty and staff at no cost
• Opportunity for career advancements to leadership roles
• A comprehensive onboarding program,
• Support and resources available for veteran applicants — contact  or visit our Veterans Webpage.

Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, email addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.

Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based. Materials should be addressed to Cyndi Backstrom, Search Committee Chair.

 Although this position will remain open until filled, review of candidates’ materials will begin on July 24, 2026.

Applications must be submitted electronically through Workday. Please note that emailed materials will not be accepted.

For assistance with the application process, please review instructions on . For further assistance contact UNLV Human Resources at (702) 895-3504 or UNLVJobs@unlv.edu.

UNLV employees or employees within the MUST use the “Browse Jobs” process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Browse Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number, “R0152558” in the search box.

If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application.</