Hotel Name: The Biltmore Los Angeles Location: Onsite - Los Angeles, CA
Annual Salary: $90,000.00 - $100,000.00 About the Role: Assistant Director of Human Resources As our Assistant Director of Human Resources, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.
This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.
Your Impact You will support day-to-day operations, support team performance, and ensure service standards are consistently delivered. You'll act as a bridge between leadership and frontline teams-driving accountability, engagement, and results.
What You'll Be Doing Operations & Execution - Ensure smooth, efficient operations aligned with brand standards
- Identify opportunities for innovation and continuous improvement
- Deliver consistent, high-quality results in a fast-paced environment
Guest Experience - Deliver exceptional service rooted in passion for hospitality
- Anticipate needs and respond with a solutions-first mindset
- Create memorable, personalized experiences for every guest
Team Collaboration - Work collaboratively across teams to achieve shared goals
- Communicate effectively and contribute to a positive work environment
- Support a culture of respect, energy, and accountability
Compliance & Standards - Follow all company policies, safety standards, and procedures
- Maintain accuracy in processes, reporting, and documentation
- Uphold a culture of accountability and operational excellence
Key ResponsibilitiesTalent Acquisition & Workforce Planning- Manage end-to-end recruitment efforts in collaboration with department heads
- Develop partnerships with local organizations and participate in hiring events to build a diverse talent pipeline
- Oversee candidate sourcing, interviewing, and onboarding to ensure a seamless and inclusive hiring process
- Provide guidance to hiring managers on selection criteria and employment standards
Employee Experience & Training- Coordinate and deliver new hire orientation programs that reflect the hotel's commitment to excellence and guest service
- Support departmental leaders in cross-training and development initiatives
- Facilitate ongoing employee education aligned with operational needs and brand standards
- Promote leadership involvement in workforce development
Employee Relations & Labor Management- Serve as a trusted advisor to staff and leaders on employee relations matters
- Administer progressive discipline procedures with fairness and consistency, ensuring alignment with collective bargaining agreements
- Respond promptly to employee concerns, partnering with union representatives and leadership as necessary
- Conduct workplace investigations and collaborate with the Safety & Security team when incidents arise
- Maintain clear and consistent communication channels across departments
Compliance, Documentation & Benefits Administration- Ensure employee records are maintained in accordance with legal and privacy standards
- Oversee compliance with labor laws, health and safety regulations, and internal HR policies
- Manage benefits communications and support employees through claims, leave, and insurance-related inquiries
- Attend unemployment hearings and coordinate responses to employment-related claims
- Participate in workplace safety initiatives and workers' compensation case management
- Monitor and audit documentation related to hiring, promotions, compensation, and separations
Requirements- Passion for hospitality and delivering exceptional service
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Solutions-oriented mindset with attention to detail
- Flexibility to work varied schedules, including evenings, weekends, and holidays
Technical / Role-Specific Requirements - Experience working in a unionized hotel environment is necessary; experience working with UNITE HERE Local 11 is strongly preferred.
- Strong understanding of labor relations, union contracts, and disciplinary procedures within union frameworks strongly preferred
- Knowledge of employment laws, HR best practices, and hospitality operations
- Fluent in both Spanish and English, with the ability to communicate effectively in written and verbal forms necessary with strong translation and interpretation skills preferred.
- Strong decision-making capabilities with a track record of driving initiatives and improving processes in a unionized environment.
- Demonstrated initiative in leading complex projects and implementing innovative HR strategies.
- Effective conflict resolution and negotiation skills, ensuring fair and consistent application of policies.
- Experience leading organizational change initiatives and driving continuous improvement in HR practices.
Education - High school diploma or equivalent with 3+ years of progressive human resources experience in a hospitality or service-driven environment OR Associate's or Bachelor's degree in Human Resources, Business Administration, or related field with 1+ year of relevant HR experience
BenefitsAt Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:
- Medical, Dental & Vision Insurance
- Company-paid Life and AD&D Insurance
- Short-Term and Long-Term Disability Coverage
- 401(k) Retirement Plan with Company Match (where applicable)
- Paid Time Off & Paid Holidays
- Hotel Room Discounts across our global portfolio
- Employee Assistance Program (EAP)
Benefits eligibility and offerings are subject to plan terms and company policy.
