Full Job Description
The Assistant Director of Enrollment Operations leads the development, implementation, and optimization of CRM-driven recruitment strategies and enrollment operations at Boston University Metropolitan College. Reporting to the Director of Operations & Enrollment Strategy, this position supports operational leadership for Slate CRM, prospective-student communications, admissions event management, and enrollment reporting. The Assistant Director oversees CRM functionality and data practices that support prospective students throughout the recruitment lifecycle. This role develops and evaluates targeted communication strategies, leads the operational implementation and assessment of recruitment events, and uses performance metrics to identify opportunities to improve student engagement. Working collaboratively across the college and with other university partners, the Assistant Director translates enrollment priorities into scalable processes, technology-enabled solutions, and measurable improvements in recruitment and enrollment performance.
Required Skills
37BA/BS and 5+ years relevant experience required.37Technical & analytical skills, including internal and external analysis of student characteristics and behaviors, driving optimization of the CRM product, and strategic guidance on maximizing the return of investment of the CRM.37Ability to work in a collaborative environment with various offices, departments, and constituents.37Proficiency in Microsoft Office.37Prior experience with a CRM and familiarity with Liaison or other admissions products. 37Experience working in recruitment and admissions for on-campus and online populations.
