KeyOutcomes:
•Serve as a strong advocate for resident safety and ongoing improvement of quality care.
•Attain high resident and family engagement as measured through Experience Survey
results, by caring for each person as we would our own family.
•Consistently meet or exceed all quality and clinical indicators for residents, in alignment
with organizational and legislative guidelines, through the effective execution of required
clinical programs.
•Foster a positive culture of employee experience, driving an increase in overall employee
engagement compared to the previous year.
•Ensure adherence to all regulatory requirements on quality and clinical programs, as well
as organizational and Accreditation standards, policies, and procedures.

KeyResponsibilities:
Incollaboration with the Director of Care:
•Manage- Manage assigned program areas as per Extendicare’s Model of Care, ensuring
effective implementation and performance of the programs in compliance with legislative and professional standards.
•Identify- Risk and mitigation strategies and escalate and manage as appropriate in
collaboration with organizational teams and departments.
•Comply- Monitor and ensure compliance with all regulations, licensing requirements,
accreditation standards and labour and employment standards, including timely
investigations and consistent action planning.
•Collaborate- Actively participate and collaborate with the Director of Care,
interdisciplinary team, and consult with care staff, residents and families to deliver and
optimize resident care.
•Quality- Lead in the development, implementation, and oversight of quality improvement
initiatives within the home to achieve successful outcomes and meet established goals.
•Community Partnership- Engage with vendors on quality initiatives and training
requirements and collaborate with community health partners for the betterment of
resident care.
•Cultivate- Foster professional growth and engagement of team members through
mentorship, training, and development initiatives to enhance team performance in
partnership with DOC to build a strong organizational culture. This includes identifying
skill gaps, providing coaching and feedback and encouraging continuous learning.
•Values Alignment- Uphold and promote the organization’s Mission, Vision and Values and
Philosophy regarding Ethics, Morality and Integrity
•Customer Service- Through employing the customer service mindset, accept and respond to feedback (complaints, recognition or suggestions) from residents, families, vendors and team members with acknowledgement and empathy.

Qualifications:
•Minimum of three (3) years of experience working as Registered staff in the long-term
care sector, plus, preference of three (3) years, minimum of one (1) of experience in a
managerial or supervisory capacity in a health care setting.
•Current and unrestricted registration/licensing and practice as a Registered Nurse with the
applicable Provincial licensing body.
•Bachelor of Nursing preferred or Post-secondary Diploma in Nursing.
•Current CPR certification is required.
•Demonstrated leadership, communication skills and interpersonal skills.
•Experience in the use of EHR systems, specifically Point Click Care and Point of Care.
•Proficiency in Microsoft Office Suite.
•Proven history