Salary: See Position Description
Location : CCC - Decatur - 6250 Highway 31 North, Tanner, AL
Job Type: Full-Time
Job Number: 08864
College/Division: CCC-605010-Computing Support
Opening Date: 11/10/2026
Closing Date: 11/24/2026 4:00 PM Central
Campus Location: Calhoun Community College
Position Summary This position is a direct supervisory role of the software support and student technology support services personnel. It is also responsible for maintaining the inventory of computer equipment and peripherals on all sites; supply chain management for IT equipment, coordinating the assignment and processing of projects and requests for IT services for all sites; coordinating budgeting plans for addressing technology life cycle needs; assisting in project management aspect of IT; assisting in budget management and report development; assisting in the management and support of the IT help desk and the Student Technology Support Center. Work involves the application of initiative and independent judgment. This position may serve in a decision-making role for the entire Information Technologies department in the absence of the Chief Information Officer.
Salary: Appropriate placement on C3, Grade I: $73,793 - $107,177
(Salary within this range is determined by your documented years of full-time related work experience)
Applicants must meet the minimum qualifications and must submit a complete application packet through the on-line application system to be considered. A complete application consists of the following:
- An online application
- Current re9sume9
- Copy college transcripts (Transcript of college work verifying degree requirement; must include degree awarded and date confirmed. Unofficial transcripts will be accepted before the deadline, but official transcripts must be received if employed.)
Application materials must provide documentation that the applicant meets all minimum qualifications.
Applicants must provide information from previous employers documenting full-time related work experience if an offer is made.
Essential Duties and Responsibilities - Lead software support and student technology support services personnel in duties and assignments according to the priorities of the College and the department.
- Assist the Chief Information Officer (CIO) with project management, Banner, and other IT projects.
- Assist CIO with the development and administration of the departmental and technology budgets; maintain departmental policies and procedures; maintain technical policies and software licenses.
- Supervise the Student Technology Support Center and oversee the equipment loaner program. Work with technicians to continuously review and improve processes to increase efficiency.
- Assist in administering the deployment, monitoring, maintenance, development, and support of all hardware and software based on institution-wide needs.
- Assign work orders and monitor successful completions.
- Enter purchase requisitions and support supply chain management.
- Develop and maintain budget reports.
- Coordinate/maintain IT inventory, capitalized and non-capitalized equipment.
- Act as a liaison between the IT department and vendor/partners to promote positive and productive relationships.
- Assist the CIO with coordination and administration of vendor, consultant, and service contracts.
- Evaluate, recommend, and assist in the acquisition and/or discontinuance of technology equipment within the College including infrastructure equipment and workstations.
- Assist in the administration and support of the college's physical security and notification system.
- Manage the Student Technology Support Center and oversee the equipment loaner program. Work with technicians to continuously review and improve processes to increase efficiency.
- Act as liaison between the Systems, Software, and Reporting service arms of the IT department and the CIO.
- Act as point of contact for Alabama Super Computer Authority.
- Coordinate with the CIO and assist in streamlining work processes and policies to ensure the College's services and systems are effective and efficient.
- Assist CIO with maintaining departmental outcomes and reporting to SACSCOC.
- Respond to user problems; assist in identifying computer software and hardware malfunctions and in initiating corrective action to maintain workflow.
- Institute corrective action when appropriate, within the scope of knowledge and authority.
- Promote positive and productive relationships with service areas, businesses, industries and agencies.
- Serve as point of contact for the Department of Information Technologies shipping and receiving. Log and check all orders.
- Establish standards and practices that encourage effective resource utilization.
- Recognize and acknowledge quality work, commitment to customer service, creativity, and initiative.
- Perform all duties with professionalism.
- Perform related work and special projects as assigned by the CIO.
- Perform higher level administrative support to the CIO to accomplish the initiatives and projects set forth by ACCS and Calhoun Community College.
QualificationsMINIMUM EDUCATION and/or EXPERIENCEA minimum of a Bachelor's degree in a related field from an accredited institution and a minimum of two (2) years job related experience in Ellucian Banner or equivalent, supporting a technical helpdesk, project management, system administration, or budget reporting is
required OR a minimum of thirty-two (32) semester hours of postsecondary institution from an accredited institution and a minimum of five (5) years' experience and special skills in Ellucian Banner or equivalent, supporting a technical helpdesk, project management, system administration, or budget reporting is
required. Master's degree preferred.
KNOWLEDGE, SKILLS AND ABILITIES:- Experience with Project Coordination and Prioritization;
- Knowledge of Technology Life Cycle Awareness;
- Experience with data processing and common office applications.
- Experience with network applications.
- Experience in technical help desk services.
- Ability to maintain and support inventory management and serve as liaison to the Business Office for all capitalized equipment.
- Ability to create, maintain, and track requisitions and purchase orders.
- Extensive experience with Windows operating system.
- Effective oral and written communication skills.
- Ability to work independently and as an effective team member.
- Ability to maintain confidentiality of institutional information.
- Ability to establish and maintain effective working relationships with students, other employees, vendors, partners, and the public.
- Ability to make decisions in accordance with institutional policy to ensure fairness and consistency.
- Ability to multi-task and prioritize issues.
- Ability to work and communicate with a variety of people from diverse backgrounds.
- Ability to utilize email systems to communicate information.
- Ability to work with minimal supervision/ work independently.
- Ability to operate in a professional manner at all times.
- Ability to greet individuals of any background with friendliness, tact and courtesy.
- Ability to operate in high pressure situations and respond to issues in a calm manner.
- Conscientious- care about how work is done and wanting to do a good job.
- Initiative- responding to downtime by taking responsibility to do other work.
- A focus on detail.
- A focus on being friendly and patient in responding to customer needs.
- Willingness and desire to learn new things and apply that learning.
- Willingness to maintain flexibility in order to meet customer needs.
- A positive attitude regardless of circumstances at hand.
- Confidence in decision making and communication skills.
- Willingness to enthusiastically learn all/most aspects of the operation.
Application Procedures/Additional Information Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet in order to be considered for this position. Complete application files must be received no later than the application deadline. Applicants who fail to submit all required information will be disqualified. Only applications received during the period of this announcement will be considered. Applicants must travel at their own expense. Finalist will be required to provide official transcripts that are mailed directly to the Office of Human Resources at Calhoun Community College from the institution(s) granting the credits. More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process.
