Job DescriptionAt SH Hotels & Resorts, good-natured service means doing whatever it takes to keep our guests happy and that's what our Housekeeping team focuses on every minute, whether it's adjusting a hallway area rug so it's just right, or leaving a bedroom in such beautiful condition that guests can't help but put their feet up and stay awhile, surrounded by a sense of beauty and calm. We're currently seeking a Assistant Director of Housekeeping to lead our Housekeeping team , a natural people person with an analytical mind, who can do everything from streamline a bumpy process to stock a supply cart.
The Assistant Director of Housekeeping and Laundry is a natural at identifying challenges, makes reasonable and insightful assumptions, and motivates everyone on the team by showing them the rewards of providing outstanding service.
Inside tip: Leading by example may lead you to incredible growth opportunities.
PRINCIPLE DUTIES AND RESPONSIBILITIESLeadership & Strategy Support
- Partner with the Director of Housekeeping to develop, communicate, and execute departmental strategies aligned with property and brand objectives.
- Support departmental goal setting and assist in holding housekeeping leadership accountable for performance outcomes.
- Act as the Director's delegate in their absence, ensuring continuity of operations and leadership presence.
Laundry Operations Support- Support the Director of Housekeeping & Laundry Services in the oversight of Laundry operations, including in-house and/or outsourced laundry services.
- Assist with monitoring linen and uniform availability to support daily operational needs across guestrooms, public areas, and team member programs.
- Help track linen inventory levels and par requirements; report variances, loss, or quality issues to the Director.
- Support laundry production planning to ensure timely turnaround of linens and uniforms.
- Assist with monitoring laundry quality standards, including cleanliness, presentation, and proper handling of linens and uniforms.
- Partner with Laundry Leadership, Engineering, and housekeeping teams to support safe equipment operation and timely resolution of operational issues.
- Gain working knowledge of laundry systems, workflows, and vendor processes to ensure operational continuity in the Director's absence.
- Support sustainability initiatives related to laundry operations, including water, energy, and chemical usage awareness.
Operational Oversight
- Oversee daily housekeeping operations, ensuring compliance with all policies, procedures, and brand standards.
- Support and actively participate in a comprehensive inspection program for guestrooms, public areas, and back-of-house spaces; conduct daily inspections.
- Coordinate with the Front Desk to ensure accurate and timely communication of room status, priorities, and guest needs.
Financial & Labor Management
- Assist in the development and management of the housekeeping budget.
- Monitor labor productivity, payroll accuracy, and expense control; support explanations of financial performance during labor and budget review meetings.
- Ensure accurate and timely processing of departmental payroll.
- Monitor inventory levels and maintain pars for supplies, equipment, and uniforms to support operational needs.
Financial & Labor Management
- Assist in the development and management of the housekeeping budget.
- Monitor labor productivity, payroll accuracy, and expense control; support explanations of financial performance during labor and budget review meetings.
- Ensure accurate and timely processing of departmental payroll.
- Monitor inventory levels and maintain pars for supplies, equipment, and uniforms to support operational needs.
Team Leadership & Development
- Supervise Housekeeping Managers and team members, providing guidance, coaching, and performance feedback.
- Support recruitment, onboarding, training, and development of housekeeping team members and leaders.
- Observe service behaviors and reinforce service standards through real-time feedback and coaching.
- Promote a culture of recognition by celebrating achievements and supporting formal and informal recognition programs.
- Foster open communication and employee engagement through an open-door approach and responsiveness to team member concerns.
- Ensure disciplinary actions and documentation are administered fairly, consistently, and in accordance with company policies.
Training & Standards Development- Support the development, delivery, and ongoing evaluation of housekeeping training programs, including onboarding, brand standards, safety, and service excellence.
- Ensure all Housekeeping team members are properly trained on standard operating procedures, equipment use, chemical handling, and workplace safety.
- Partner with the Director of Housekeeping & Laundry Services to maintain training materials, job aids, and standard operating procedures.
- Conduct regular refresher training and performance-based retraining as needed to address service gaps or operational changes.
- Support cross-training initiatives to increase operational flexibility and career development opportunities.
- Monitor training compliance and completion, ensuring alignment with brand, legal, and safety requirements.
Guest Satisfaction & Service Recovery
- Respond to and resolve guest complaints and service issues in a timely and professional manner.
- Participate in the development and execution of corrective action plans to improve guest satisfaction and service performance.
- Support initiatives that enhance guest engagement, loyalty, and repeat business
Communication & Collaboration
- Participate in daily rallies, departmental meetings, divisional meetings, and hotel leadership meetings as required.
- Communicate how departmental performance impacts overall operational and financial goals.
- Build collaborative relationships with internal partners and external vendors to support operational success.
Brand & Culture Leadership
- Lead by example in embodying the 1 Hotels Vision, Mission, Compass, and Brand Pillars.
- Deliver Good-Natured Service and reinforce brand culture through daily leadership behaviors.
- ontribute to building an inclusive, respectful, and high-performing team environment.
Reporting Relationships- Reports To: Director of Housekeeping & Laundry Services
- Direct Oversight: Housekeeping Managers and Housekeeping team members
QUALIFICATIONS & SKILLSRequired
- High school diploma or GED required; minimum of 2 years of experience in a comparable leadership role or an equivalent combination of education and experience.
- Strong working knowledge of housekeeping operations, including inspections, labor management, inventory, and guest service.
- Demonstrated leadership ability in a fast-paced hospitality environment.
- Proven ability to prioritize multiple operational demands effectively.
- Strong interpersonal, communication, and team leadership skills.
- Familiarity with housekeeping systems, payroll processes, budgeting tools, and spreadsheets.
- Strong problem-solving and decision-making abilities.
- Professional appearance and demeanor aligned with the 1 Hotel brand and culture.
- Flexibility to meet the demands of a 24-hour operation.
Preferred
- Prior experience in a luxury hotel or lifestyle hospitality brand, specifically within Housekeeping.
- Fluency in a second language in addition to English.
$105,000-$120,000.00 + Incentive bonus
