Full Job Description
The Bureau of Mental Health's (BMH) mission is to improve mental health and wellness for people in New York City, and to eliminate racial and other long-standing societal disparities by providing services, resources, and opportunities to New Yorkers that are grounded in accurate, data-driven information that fosters community participation, thus reducing the stigma around mental health. The Office of Assisted Outpatient Treatment (AOT) is responsible for the management and oversight of the Assisted Outpatient Treatment Program in New York City. The New York State Legislature passed Kendra's law as an amendment to the Mental Hygiene Law to allow for outpatient civil commitment of individuals with histories of serious mental illness, difficulty engaging in rehabilitation, and who present high risk to themselves or the community. The program enables these individuals to live safely in the community, avoid repeated inpatient hospitalizations, and ensure they have access to comprehensive outpatient services.
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
- Monitor the overall day-to-day activities for the AOT team, identify opportunities for programmatic improvements and make recommendations for changes in policy and procedures
- Provide direct supervision, professional development support and performance review to AOT staff.
- Ensure that clinical records are maintained according to the AOT policy and procedure guidelines.
- Ensure that Social Work Supervisors review work completed by the AOT Case Monitor using reports from the AOT data system to guide their review.
- Develop relationships with community mental health agencies, hospitals, and NY State Office of Mental Health liaisons to ensure that AOT meets the needs of the consumers served.
- Ensure that the referral/investigation process is followed according to the AOT policy and procedure.
- Ensure that Social Work supervisors review work completed by the AOT Case Monitor using reports from the AOT data system to guide their review.
- Ensure that administrative support functions are completed efficiently and timely (i.e. medical records are requested, court paperwork is filed, exam and court calendars are updated, consumer records are filed, AOT data system is updated, and communication is made with Mental Hygiene Attorneys, representatives at the NY State Office of Mental Health, hospitals, provider programs, etc.).
- Ensure staff coverage and caseload coverage.
- Handle staff performance issues, time and leave issues, etc.
- Assess work activities and make recommendations to changes as needed.
- Contribute to updating and making changes to the AOT policy and procedure manual.
- Help to ensure that policy guidelines are understood and adhered to by staff and community program providers.
- Provide regular reports on program performances, trends and recommendations to senior management and executive leadership.
- Assist Deputy Director of AOT Administration and senior management as needed with additional special projects.
PREFERRED SKILLS:
-Possess extensive knowledge of Assisted Outpatient Treatment, mental health treatment services, and the service delivery system
-Excellent managerial, quantitative, oral, and written communication skills
-Experience providing program oversight
-Experience providing supervision
HEALTH SERVICES MANAGER NON MA - 1006D
Qualifications
1. A baccalaureate degree from an accredited college and five years of full-time professional satisfactory experience acquired within the last fifteen years, in a health services setting such as a laboratory, hospital, or other patient care facility, or in a public health, environmental health, or mental hygiene program, at least 18 months of which must have been in a managerial capacity, consisting of managerial experience clearly demonstrating the ability to perform difficult and responsible managerial work, requiring independent decision-making concerning program management, planning, allocation of resources, and the scheduling and assignment of work.
2. Education and/or experience equivalent to "1" above. Education may be substituted for experience on the basis that each 30 graduate semester credits from an accredited college in hospital administration, public health, public administration, business administration, management or administration can be substituted for one year of non-managerial experience up to a maximum of 60 semester credits for two years. However, all candidates must have a minimum of a baccalaureate degree and 18 months of managerial experience as described in "1" above.
