General Summary:
The Quality Manager is responsible for leading the development, implementation, maintenance, and continuous improvement of the Ace's Engineering and Fabrication Quality Management System (QMS). This position serves as the facility's primary quality leader and is accountable for establishing quality standards, ensuring compliance with customer, regulatory, and industry requirements, and driving a culture of quality throughout all operations.
The Quality Manager will lead the implementation and ongoing management of an ISO 9001-certified Quality Management System, develop and maintain quality policies and procedures, oversee audit programs, drive corrective and preventive action initiatives, and ensure products consistently meet or exceed customer expectations. This role collaborates closely with Manufacturing, Engineering, Operations, Supply Chain, and Leadership teams to improve product quality, reduce defects and rework, optimize processes, and support company growth objectives. This position will report to the Director of Plant Operations.
Preferred Job Skills:
- Strong working knowledge of ISO 9001 Quality Management Systems, including implementation, auditing, compliance, and continuous improvement.
- Proven ability to lead cross-functional teams and foster a culture of quality and accountability throughout an organization.
- Strong analytical skills with the ability to collect, interpret, and communicate quality metrics and performance data.
- Excellent organizational, project management, and prioritization skills in a fast-paced manufacturing environment.
- Effective written and verbal communication skills with the ability to communicate professionally with customers, suppliers, auditors, leadership, and production personnel.
- Proficiency with ERP, MRP, quality management, and document control software systems.
- Demonstrated ability to identify opportunities for process improvement and implement sustainable solutions.
- Knowledge of Lean Manufacturing, Six Sigma, Kaizen, and Continuous Improvement methodologies.
- Working knowledge of UL 508A standards, electrical assemblies, industrial fabrication, or control panel manufacturing processes preferred.
- Ability to effectively manage multiple priorities while maintaining a high level of attention to detail and accuracy.
Mandatory Hiring Requirements:
References, Background Check, Drug Screen Testing, Valid Driver's License.
Responsibilities:
- Lead the development, implementation, certification, and continual improvement of the company's ISO 9001 Quality Management System.
- Establish, document, and maintain quality policies, procedures, work instructions, inspection standards, quality plans, and document control processes.
- Develop and monitor quality objectives, key performance indicators (KPIs), and reporting metrics to evaluate organizational quality performance and drive continuous improvement initiatives.
- Plan, conduct, and oversee internal quality audits to ensure compliance with ISO standards, customer requirements, and company policies.
- Coordinate external audits, customer audits, registrar assessments, surveillance audits, and certification activities while ensuring organizational audit readiness.
- Manage nonconformance reporting, corrective, and preventive actions, containment activities, root cause investigations, and effectiveness verification.
- Lead investigations related to customer complaints, product failures, process deviations, and quality concerns while driving timely resolution and continuous improvement.
- Collaborate with Production, Engineering, and Operations teams to identify quality risks, improve manufacturing processes, and implement preventive measures that reduce defects and rework.
- Develop and implement inspection methods, testing procedures, acceptance criteria, and quality control processes that support product quality and customer requirements.
- Analyze quality trends, process performance, and manufacturing data to identify opportunities for improvement and operational efficiency.
- Support supplier quality initiatives, including supplier evaluations, quality performance monitoring, corrective actions, and vendor quality improvement activities.
- Ensure compliance with applicable customer specifications, industry standards, regulatory requirements, and UL 508A standards where applicable.
- Lead and develop quality personnel by providing coaching, training, performance management, and professional development opportunities.
- Facilitate employee training programs related to quality procedures, standards, audit readiness, and quality awareness.
- Participate in new product introduction activities to ensure quality requirements are effectively incorporated into manufacturing processes and documentation.
- Prepare and present quality performance reports, audit findings, quality trends, and improvement recommendations to leadership.
- Promote a culture of continuous improvement, accountability, customer focus, and operational excellence.
Position Requirements:
- License: Valid state driver's license as required by job conditions or by the company.
- Education: High School Graduate or GED. Bachelor's degree preferred.
- Certification:
- ISO 9001 Lead Auditor or Internal Auditor Certification.
- ASQ Certified Quality Engineer (CQE).
- ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE).
- Lean Manufacturing Certification.
- Six Sigma Green Belt or Black Belt Certification.
Experience:
- Minimum of eight years' of quality experience in a manufacturing environment preferred.
- Direct experience implementing, supporting, or maintaining an ISO 9001 Quality Management System.
- Strong knowledge of quality systems, auditing, corrective actions, and document control.
- Experience working with production teams and leading quality improvements.
- Electrical manufacturing, industrial fabrication, or control panel experience preferred.
- ISO Lead Auditor or Internal Auditor training preferred.
- Familiarity with UL 508A requirements is a plus.
Benefits:
- Health, Dental, Vision, Life, Disability, Accident and Critical Illness Insurances
- 401k with Match
- Access to Ace University: Apprenticeship Program, Leadership Training, Skill Building Classes and much more!
