We are seeking an experienced Area Service Leader to lead a team of approximately 12 field service professionals supporting customers within highly regulated industries, including Pharmaceutical, Food & Beverage, Chemical Processing, and Industrial Manufacturing. This role is responsible for driving operational excellence, leading a high-performing team, managing financial performance, and ensuring exceptional service delivery while maintaining the highest standards of quality, safety, and compliance. The ideal candidate will have a proven track record of improving operational efficiency, managing a P&L, controlling expenses, developing talent, and driving profitable growth through customer retention and market share expansion.
Key Responsibilities
- Lead, coach, and develop a team of approximately 12 field service professionals.
- Drive operational excellence through workforce planning, resource optimization, and continuous improvement initiatives.
- Maintain full P&L responsibility, including budgeting, forecasting, profitability, and expense management.
- Improve service delivery performance through increased productivity, labor utilization, and operational efficiency.
- Monitor key performance indicators and implement actions to achieve operational and financial objectives.
- Ensure compliance with applicable quality, safety, and regulatory requirements.
- Build and maintain strong customer relationships while serving as the primary point of escalation for service-related issues.
- Partner with Sales and Operations to identify growth opportunities, increase customer value, and expand market share within existing and targeted markets.
- Drive employee engagement, performance management, succession planning, and talent development.
What You Need to Succeed
- Bachelor's degree or equivalent combination of education and industry experience.
- Five or more years of leadership experience managing field service, operations, or technical service organizations.
- Proven success leading field-based teams in regulated industries.
- Demonstrated experience managing a P&L, controlling costs, and improving business performance.
- Experience supporting customers in Pharmaceutical, Food & Beverage, Chemical Processing, Industrial Manufacturing, or similar regulated environments.
- Strong business acumen, analytical skills, and ability to leverage operational metrics to drive results.
- Excellent leadership, communication, and customer relationship management skills.
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
#usind1
For those who prioritize precision, Mettler Toledo is precisely where you belong.Job Reference # 23636
Preferred Location Massachusetts
Worcester
Job Type Full-time
Legal Entity MTMO-US Columbus MO
1900 Polaris Parkway Columbus, OH 43240 United States
+1 (800) 638-8537
