AREA PRACTICE MANAGER FOR MESA AND CHANDLER, AZAs we say, "you're either taking care of our patient or taking care of those caring for our patient."
Responsibilities:
Patient Experience
- Manage and implement patient operational processes to provide an experience that is brand standard
- Develop and oversee operational processes that entail open and clear communications to all patients and superior follow-up.
- Ensure highest clinical and service standards across every touch point in the organization
- Monitor measurement through client survey initiative
Team Leadership and Development
- Working Manager position. Coach, staff, backfill, and assist the Practice Manager position as needed.
- Keen understanding of how important talent is to brand development - people are our most important asset
- Recruit, train, compensate, motivate, retain
- Understand staffing model and ensure adequate team coverage is in place at all times
- Strong commitment to training, delegation and empowerment
- Superb communicators both up and down in the organization
- Create an atmosphere of energy, optimism, selflessness and teamwork
- Creation of personal and professional development plans and updated job descriptions
- Measure and improve employee satisfaction
Outreach and Brand Integration
- Believe in and personify the Pinnacle brand
- Ultimate accountability for center growth (P&L)
- Absolute resource and partner to all partner site clinicians and owners
- Contribute to the strategic direction of Pinnacle
- Responsible for productive practice outreach and marketing initiatives including personal outside calls, CEs, lunch n' learns, conferences, etc.
Financial Performance
- Profound understanding and commitment to analytics through forecasting models, regular reporting, and ongoing optimization
- Daily management to a budget and ensure tight financial controls
- Full understanding and management of workforce costs and deployment
Data Integrity & Privacy
- High degree of technical capability and understanding of all our technical systems inside and out
- Ensure patient privacy and HIPAA guidelines and processes are in place and executed daily
- Ensure the highest accuracy of system data consistent with brand standard
- Utilize technology to streamline client experience
Requirements- Proven experience in leading and building an organization
- 3--5 years of prior management experience in an environment where you were responsible for managing a P&L as well as daily staffing schedules
- Financial acumen
- Forecasting
- Understanding of daily reporting and how to manage a P&L
- Achieving profitability and patient mix goals
- Exceptional communication and strong knowledge and application of the English language, including grammar and spelling
- High level of customer service execution
- Tech savvy
- Clinical understanding
- Ability to work within tight deadlines
- Innovation! Must be able to proactively drive operational and clinical efficiency to keep Pinnacle on the leading edge
- Bachelor's Degree plus but will consider candidates with experience in lieu of degree(s)
BenefitsBenefits of joining Qualderm Partners:- Competitive Pay - Attractive compensation to reward your hard work
- Comprehensive Health Coverage - Includes Medical, Dental, and Vision plans to keep you covered
- Generous 401(k) Plan - Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
- Paid Time Off (PTO) - Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
- Company-Paid Life Insurance - Peace of mind with basic life coverage, with the option for additional plans
- Disability Protection - Short-term and long-term disability coverage to protect you in unexpected circumstances
- Additional Wellness Plans - Accident, critical illness, and identity theft protection plans for extra security
- Employee Assistance Program (EAP) - Access confidential support for personal or work-related challenges
- Exclusive Employee Discounts - Save on products and services with special discounts just for you
- Referral Bonus Program - Earn bonuses by referring qualified candidates to join the team
