Job OverviewAs an Area Operations Manager, you will lead our field operations teams across Boston, New York City metro, and Long Island markets. You'll play a critical role in shaping the customer experience by developing business processes, resolving complex customer issues, and inspiring your team to consistently deliver a white-glove installation experience. This is a high-impact leadership role where your decisions directly influence customer satisfaction and overall business success.
Highlights of your role- Lead, coach, and develop project managers, installers, and warehouse staff
- Resolve customer concerns with urgency, professionalism, and empathy
- Conduct regular job site visits and engage directly with homeowners
- Execute operational plans to meet or exceed revenue goals
- Create and improve processes, policies, and procedures
- Oversee inventory management across assigned markets
- Ensure compliance with safety and installation standards
- Partner with internal teams on accounts receivable and vendor management
You're a good fit if you have (or if you can)- Experience leading and developing high-performing teams
- Strong customer-first mindset
- Strategic and solutions-focused thinking
- Ability to adapt in a fast-paced environment
- Proficiency in Microsoft Office (MarketSharp is a plus)
We also want to make sure you have- 5+ years of construction experience (home improvement preferred)
- 5+ years working with construction methods and documents
- 2+ years of customer-facing experience
- Valid driver's license with a clean record
- Ability to travel up to 25%
- Ability to lift 40 lbs., stand for extended periods, and use ladders/scaffolding
Compensation$111,000 - $125,000, pay based on experience
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