The
Area Manager provides overall management of $10M to $15M of revenue across an assigned geography. This position is responsible for managing a group of Operations Managers (OM) and On-Site Coordinators to ensure transportation services are provided that exceed customers' expectations while meeting the company's budgeted financial goals.
To perform this job successfully, an individual must be able to perform the following duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individual tasks shall include but not be limited to the following:
Customer Service Skills:- Exceed customers' expectations to ensure no loss of business.
- Ensure Operations Managers meet with Client on a frequent basis to build relationship & complete visit documentation.
- Meet with all customers on a quarterly basis to assess service.
- Monitor company KPI's to ensure all customer metrics are exceeded.
- Monitor all customer service issues and respond immediately with a resolution and action plan.
- Lead the implementation of new business as needed.
Independent Contractor (IC) Activities:- Monitor recruiting efforts within Area to ensure enough IC's are available to service the customer.
- Monitor the Courier Job Acceptance Log (CJAL) for assigned OM's to ensure each manager has enough resources to perform the services.
- Monitor IC compliance with contractual requirements, to include apparel, scanning and other service metrics.
Gross Margin Management:- Ensure the Gross Margin for area exceeds budgeted targets.
- Review and approve all driver pay activities (Special Order Request's (SOR), service type adjustments, manual adjustments).
- Identify margin improvement opportunities and work with Operations team members to implement.
People Management:- Develop and coach direct reports training and experiential learning to become leaders in the organization.
- Monitor OM's activities to ensure subordinates work effectively.
Knowledge, Skills, and Abilities:- Ability to establish a high level of trust and credibility in the organization.
- Proactive and resourceful. Ability to work effectively in a fast-paced environment.
- Ability to effectively communicate verbally and in writing at all levels of the organization.
- Read and interpret documents, write routine reports and correspondence, speak effectively before groups of customers or employees.
- Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Deal with problems involving several concrete variables in standardized situations.
- Ability to understand the independent contractor relationship.
- Demonstrated quantitative and analytical skills.
- Proficient computer skills MS Word, Excel, Outlook and database software; must be able to toggle between multiple screens.
- Excellent interpersonal skills necessary for driver and customer interactions.
- Ability to work from home with travel throughout assigned area as required.
- Ability to work additional hours to deal with operational issues when necessary.
- Must maintain a valid driver's license and clean, functional vehicle.
- Ability to lift up to 50 pounds on occasion.
Education, Experience, Certificates, and Licenses:- High School Diploma or equivalent required, Associates or Bachelor's degree preferred.
- 7+ years of experience in transportation.
- Six Sigma Green Belt Certification preferred.
Shift Days: Monday-Friday
Shift Hours: 8:00AM-6:00PM (Available to work extra hours, weekends, and holidays preferred.)
Pay Rate: $88,000 annually
Travel to Customer Locations required: up to 50%
