What We Do
The Area Manager Director leads revenue generation and operations across multiple branch offices in the Inland Empire. This is a full-time, in-person role based in Riverside, California, reporting directly to the Division Operations RVP. The Director leads branch managers and, as applicable, title, escrow, Sales, and support functions; partners closely with Sales; and translates division strategy into clear goals and consistent execution.
Key Responsibilities
- Accountable for area revenue, budgeted results, operational performance, customer experience, and compliance. Uses performance data to identify gaps, allocate resources, and drive results.
- Leads workforce planning and staffing across the area. Hires and develops leaders and employees; sets expectations; conducts performance reviews; provides feedback and coaching; administers compensation; and addresses performance concerns.
- Partners with the RVP, Sales, and senior leaders to align market priorities, resolve regional issues, and execute initiatives that support business goals.
- Develops and implements operational improvements in areas such as process standardization, quality, safety, customer experience, and site or facility needs.
- Ensures teams are properly trained and follow company policies, procedures, and applicable regulatory and statutory requirements.
- Evaluates and applies data, technology, automation, and AI responsibly to improve efficiency, service, and quality while preparing the workforce for evolving business needs.
Experience, Skills, and Education
- 10+ years of progressive management or leadership experience, including 5+ years of directly related experience in title, escrow, or related operations.
- Demonstrated success leading managers or teams across multiple locations and delivering business results.
- Strong strategic planning, communication, decision-making, problem-solving, collaboration, and employee development skills.
- Ability to monitor performance, manage resources, lead complex initiatives, and use data and technology to improve operations.
- Bachelor’s degree in business or a related field preferred; an equivalent combination of education and relevant experience will be considered.
This position is eligible for bonus pay and/or incentives for production or other goals. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
Pay Range: $170,900.00 - $227,900.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
