Key Responsibilities:

The Area IT Lead role is part of the Support by Maersk (SbM) team in EAST and is responsible for the management and daily operations of Local IT services, including end‑user services and Onsite IT Infrastructure support for offices and warehouses, in line with agreed requirements and measurable service levels. This role provides leadership for the Area Onsite Technology and Infrastructure Teams, ensuring consistent, high‑quality IT support across corporate locations and operational warehouse environments.

As a key business partner, the Area IT Lead establishes strong working relationships with internal stakeholders, vendors, and other Maersk Technology teams to ensure effective business engagement and successful execution of the Maersk Technology strategy. The role has accountability for warehouse IT support, including onsite infrastructure, network connectivity, end‑user devices, server and switch rooms, and operational technology dependencies critical to warehouse operations. Additional areas of responsibility include end‑user workplace services, local and regional IT projects, asset lifecycle management, procurement, budget oversight, and VIP support.

The role requires a confident, self‑driven, and well‑organized leader with strong IT knowledge and experience in managing customer‑centric teams focused on proactive service management and operational excellence. The Area IT Lead is responsible for leading and developing the onsite support and infrastructure teams, ensuring reliable IT services in both office and warehouse environments while effectively resolving IT issues on the ground.

Excellent communication and interpersonal skills are essential, as the role involves leading others, influencing stakeholders, and strengthening business relationships across the Maersk Group. Commitment, ownership, and a strong “can‑do” attitude are critical to delivering high service standards in a fast‑paced, operationally critical environment.

The Area IT Lead spends the majority of their time coordinating with local and global IT teams, service providers, and vendors to continuously improve end‑user and warehouse IT services. This includes balancing service quality, technology modernization, innovation, and cost efficiency while meeting high business expectations.

The successful candidate is a strong team player, able to operate autonomously with minimal direct supervision, and understands the value of collaboration and knowledge sharing. Through this mindset, the Area IT Lead contributes to delivering a friendly, resilient, and dependable IT service to colleagues at all levels of the organization.

The position is based in Ho Chi Minh, Viet Nam, and requires an excellent command of English, both written and spoken.

Technical Skills

• Service Delivery Management (ITIL)

• IT operations and Infrastructure

• Cost Management

• Vendor Management

• Customer Service mindset

• Risk Management

• Business Analysis

• IT Standards, Procedures and Policies formulation

• Strategic Planning

• Stakeholder Management

• Ability to influence and persuade

• Negotiation and engagement skills

• Project delivery and timeline adherence

• Working experience of the latest standards in end user hardware

• Good understanding of end user devices and peripherals.

• Working knowledge of collaboration tools such as Teams Rooms, Video conferencing, MS Workflow, Teams Live Events.

• Microsoft office 365 (Word, Excel, Outlook, Access, SharePoint, Teams, Project, Visio) skills

Organisational Skills

• Ability to lead self and others, and organise a constructive working day in conjunction with the rest of the team.

Management Skills

• Previous experience of leading a team of technical engineers and service management leading is a must have attribute.

• Manage day to day escalations and complaints from high levels when received, ultimately focusing on their timely resolution.

Personal \ Soft Skills

• High sense of urgency.

• High sense of ownership

• Professional communication with people at all levels of a corporate organisation, customer service and interpersonal skills.

• Time management

• Ability to demonstrate creativity in identifying opportunities and finding solutions.

• Ability to work and operate independently

• Excellent prioritisation skills.

• Ability to work collaboratively with others

• Focused in taking end-to-end responsibility for issue resolution

• Customer service mindset and pragmatic approach

• Previous knowledge of working and communicating with diverse teams

• Presentation skills

• Assertive