The Area Director of Operations (ADO) is responsible for ensuring proper external recruitment, staffing and retention of field and office staff along with sales. The ADO works closely with the clinical management team to provide supervision and direction to internal staff in multiple locations to achieve the office's financial/operational goals, objectives, and standards of performance. In this role, you will report to the Regional VP and GM of Long Term Care Division.
Duties/Responsibilities:- Ensures that capable field and office staff are recruited, hired, and retained
- Ensures the overall operational, financial and sales success of assigned offices
- Works closely with the clinical leaders to attain the agency goals regarding finances, budgets, staffing, outcomes, and operations
- Maintains excellent relationships with all internal and external customers and agencies
- Displays effective leadership and relationship building skills
- Develops and refines business acumen, leadership, and all aspects of customer service for internal operations staff
- Ensures adherence to the policies and procedures of company, and holds staff accountable for carrying out the duties and processes as outlined in company directives/manuals
- Ensures cost containment, effective utilization of staff within staffing guidelines
- Demonstrates an ability to identify and solve problems with initiative/good judgment to reach quality decisions
- Mentors and supervises the branch Director of Operations (DOO)
- Maintains rapport with clients and employees and effectively promotes harmonious interpersonal relationships
- Meets all deadlines on special projects as assigned
- Maintains confidentiality of all employees, patient/client, and company issues
- Adheres to and promotes the Compliance Plan; contributes to quality initiatives through the Quality Assurance Performance Improvement (QAPI) process
- Ensures compliance with all State, Federal, local, accrediting bodies and company standards pertaining to staffing/intake, recruitment, screening, hiring process and retention
- Ensures that human resources/compliance requirements are met for all staff
- Ensures that all staff are oriented with policies and guidelines
- Covers for DOOs and other branch operations duties, when necessary
- Performs all other job duties as assigned
Required Skills/Abilities/Knowledge:- Demonstrated leadership capabilities in sales and operations
- Achieves targeted goals and revenues
- Excellent public relations ability, interpersonal skills, and professional telephone manner
- Complies with accepted professional standards and practice with all associated governing agencies
- Excellent organizational skills with attention to details and consistent follow-up
- Excellent business decorum and appearance
- Excellent computer skills
- Travel required
Education/Experience/Licenses/Certifications:- Bachelor's degree in Business/Marketing/Communications/Provider Relations (preferred)
- Minimum of two years health care experience required in a supervisory/management capacity
Physical Requirements:You are not required to disclose information about physical or mental limitations that you believe will not interfere with your ability to do the job. However, you should disclose any physical or mental impairment for which special arrangements or accommodations are needed to enable you to perform the essential functions of the job. Your description of any impairment and suggestions for reasonable accommodations will be considered in providing reasonable accommodations. The duties and responsibilities herein describe the general nature and level of work required. They are not intended to be construed as a complete list of all duties, responsibilities and skills required to meet requirements for this position.
- Requires the ability to write, dictate or use a keyboard to communicate directives
- Utilizes proper body mechanics in various environments
- Requires the ability to function in multiple environments due to travel requirements
FLSA Status: Exempt
EEO Status: First/Mid-Level Officials and Managers
Benefits + Perks of Joining the Team Select Family- Medical, Dental, and Vision Insurance
- Paid Time Off and Paid Sick Time
- 401(k)
- Referral Program
Pay Range: $100,000 - $130,000 / salary with bonus
