Key Responsibilities

- Responsible:

• Responsible for the acceptance and application of global standards in local CX teams, including change management

• Open and constructive challenge of standardization practice that does not facilitate customer quality, increase efficiency and a digitization agenda

• Support Area CX Leaders to define local KPIs and ensure performance management cycles/tools are in place and followed across CX teams

• Coordinate and review all functional excellence activities in Area and develop change management strategies to ensure successful implementation and adoption of changes

• Sustain continuous improvement deployment and maturity in the CX teams in coordination with GSC Supporting teams

• Identity current process and/or CX Gaps and propose solutions to improve CX outcomes across assigned business area

• Co-create or facilitate TIP with quantifiable savings in cost or effort; or improvement to Customer-felt KPIs in Ocean or L&S Execution

-Accountable for

•Delivery of Projects/Initiatives impacting assigned business area

•Local hand over of projects/changes to CX teams.

•Support CX teams with performance management tools

-Consulted about

• Process changes affecting the specific area

•Process improvement

•Process implementation

•Global initiatives

-Critical competencies

• Continuous improvement mind-set and right sense of urgency capable to understand bigger picture of priorities and global constraints.

• Process improvement & Project Management skills

• Excellent understanding of customer requirements and customer focus

• Highly structured and analytical

• Strong influencing skills

• Result driven combined with the ability to achieve results through people

• International experience, comfortable working in a matrix organization

• Self-starter and effective change agent

Who Are We Looking For

An energetic talent who will grow along with the company, possessing the qualifications below:

• At least 05 years of experience in Supply Chain Management / Operation Management / Customer Experience/ Continuous Improvement/ Project Management or similar roles in the freight forwarding and logistics industries.

• Continuous improvement mind-set and rightsense of urgency capable to understand biggerpicture of priorities and global constraints.
• Process improvement & Project Managementskills
• Excellent understanding of customerrequirements and customer focus
• Highly structured and analytical
• Strong influencing skills
• Result driven combined with the ability to achieveresults through peole
• International experience, comfortable working ina matrix organization
• Self-starter and effective change agent

• Language proficiency: Native Vietnamese, Professional English level