Experience with automation and scripting (Python, PowerShell, Bash, Terraform).
Strong customer-facing communication and stakeholder management skills.
Core Principles
Automation First - Eliminate manual effort through automation and self-healing systems.
Observability-Driven Operations - Leverage logs, metrics, traces, and analytics to proactively identify and resolve issues.
AI-Powered Reliability - Utilize AI and operational intelligence to accelerate detection, diagnosis, and remediation.
Customer-Centric Mindset - Prioritize customer experience, stability, and business outcomes.
Operational Excellence - Continuously improve reliability, scalability, and security.
Success Measures
Service Availability & Uptime
SLA/SLO Compliance
MTTR Reduction
Incident Reduction
Automation Adoption
Customer Satisfaction (CSAT)
Platform Performance & Stability Improvements
About Virtusa Corporation
Virtusa Corporation is a global provider of digital business strategy, digital engineering, and information technology (IT) services and solutions. The company helps its clients transform their businesses through innovative technology solutions that enable them to improve customer engagement, increase operational efficiency, and drive revenue growth. Virtusa Corporation was founded in 1996 and is headquartered in Southborough, Massachusetts. The company has over 20,000 employees and operates in over 30 countries around the world. Virtusa Corporation is committed to sustainability and has received numerous awards for its environmental and social responsibility initiatives.
