About the RoleAs a CBRE Archibus Product Manager supporting a large Life Sciences/Pharmaceutical client, you will own and lead the Archibus computer-aided facility management (CAFM) platform, driving its administration, enhancement, and expansion across the client's portfolio.
This role is responsible for keeping Archibus accurate, reliable, and aligned to how the client plans, manages, and experiences space. You will manage the system day to day, own its integrations with the broader CBRE technology stack (including IoT and CMMS), and lead Archibus implementation at new client sites.
You will translate the needs of the client's space planning and workplace strategy group and the move/add/change (MAC) team into actionable product priorities, working closely with the CBRE Archibus support team, business intelligence group, and engineering partners to deliver measurable value. This is a remote role with up to 10% travel.
What You'll Do- Own and lead the Archibus platform for the client account, including roadmap development, governance, and performance outcomes.
- Serve as the Archibus system administrator, managing configuration, user access and security roles, data integrity, and overall system health.
- Coordinate enhancement requests from internal and external customers, prioritize them, and deliver in coordination with the CBRE Archibus support team.
- Manage all service tickets for Archibus issues, driving timely resolution, root-cause analysis, and clear communication with requesters.
- Understand the move, add, change (MAC) team's business processes and how their work is executed in Archibus.
- Identify and recommend process optimization opportunities within Archibus.
- Manage native data reporting, SFTP, and API connections with external systems.
- Manage Archibus implementation at new client sites, including requirements gathering, floor plan and space hierarchy setup, data loading, configuration, testing, training, and go-live support.
- Own integrations between Archibus and other CBRE technology applications, such as IoT data and CMMS.
- Manage the client relationship with the space planning and workplace strategy group, including their day-to-day interaction with Archibus data.
- Understand the client's needs for space planning and workplace experience and how those needs can be supported through Archibus.
- Work with the CBRE business intelligence group to develop useful analytics, dashboards, and tools.
- Establish data governance and standards for space, building, and organizational data (e.g., space types, naming conventions, room and department assignments), and run regular data quality audits against floor plans and drawings.
- Plan and manage Archibus upgrades, patches, and release testing, including test environments, user acceptance testing, and change control.
- Develop and maintain system documentation, standard operating procedures, and training materials, and train new and existing users.
- Coordinate with the Archibus software vendor and hosting, IT, and implementation partners to resolve issues and plan upgrades.
- Define and monitor KPIs for system performance, ticket resolution, data quality, and user adoption, and provide executive-level reporting on Archibus program performance.
- Ensure alignment with CBRE and client standards, client cyber security policies, and compliance requirements, including access reviews and audit support.
- Drive continuous improvement by identifying opportunities to automate workflows and expand Archibus capabilities into analytics and AI technologies.
- Lead cross-functional collaboration and influence stakeholders to support Archibus adoption and value realization.
What You'll Need
- Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
- Experience administering or managing a CAFM, IWMS, or similar facilities technology platform
- Hands-on experience with Archibus or a comparable CAFM/IWMS platform, including configuration, administration, and delivery of enhancements.
- Experience leading system implementations or site rollouts, including data migration, floor plan and space data setup, testing, and user training.
- Strong understanding of space management, space planning, workplace strategy, and move/add/change processes.
- Experience building and supporting system integrations, including APIs, SFTP, and data feeds between enterprise systems (e.g., CMMS, IoT, HR).
- Familiarity with SQL, native reporting, and visualization tools (e.g., Tableau or similar analytics tools).
- Experience managing service tickets and enhancement backlogs, with the ability to prioritize competing requests.
- Ability to translate complex operational needs into technical requirements, scalable solutions, and product roadmaps.
- Understanding of data governance, user access controls, and cyber security requirements for enterprise systems.
- Experience working with cross-functional teams (support, engineering, FM operations, business intelligence, finance, and business stakeholders).
- Strong analytical mindset with the ability to derive actionable insights from space and facilities data.
- Excellent communication skills with experience in client relationship management, executive-level reporting, and stakeholder engagement.
- Organizational skills with the ability to manage multiple implementations and initiatives simultaneously.
- Preferred: familiarity with CAD/BIM floor plan data, Archibus certification, and experience in a regulated environment such as life sciences.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Disclaimers: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
