ARC Team Lead

Responsibilities

Position OverviewThe ARC Team Lead oversees the daily operational execution of the GCC Action Request Center, ensuring timely intake, tracking, coordination, and resolution of all GCC action requests. The Team Lead provides frontline supervision to ARC personnel, maintains workflow discipline, enforces standards, and serves as the primary liaison between the ARC and GCC mission stakeholders.

Primary Duties• Oversee daily ARC operations to ensure requests are processed, validated, prioritized, and routed in accordance with GCC SOPs and operational timelines.• Supervise ARC team members, providing guidance, tasking, quality control, and feedback to maintain consistent, high‑quality output.• Track and manage all incoming requests through the ARC request management system, ensuring visibility, accuracy, continuity, and accountability across the request lifecycle.• Serve as the first escalation point for complex, short‑notice, or high‑visibility requests; coordinate resolution with GCC divisions, watch officers, mission partners, and senior staff.• Maintain operational situational awareness of GCC missions, priorities, and ongoing actions to inform request triage and workflow adjustments.• Ensure requests adhere to established formats, classification guidelines, and tasking procedures before release or elevation.• Provide turnover briefings, daily status updates, and operational summaries to leadership, including trends, issues, and workload distribution.• Develop, update, and enforce ARC SOPs, work instructions, and process improvements to strengthen operational efficiency.• Train incoming ARC personnel on systems, workflows, communication standards, and request processing requirements.• Coordinate with IT, and system administrators to maintain ARC tools, trackers, dashboards, and databases.• Support GCC operations, contingency responses, and surge activities as required; adjust team posture and staffing during elevated OPTEMPO.

Required Competencies• Strong understanding of GCC organizational structure, mission sets, and information flow.• Proven ability to lead small operational teams in a dynamic, fast‑paced environment.• High proficiency in task management systems, tracker tools, and command center workflows.• Strong communication skills; able to professionally engage with all levels of GCC and mission partners.• Ability to maintain accuracy and attention to detail under pressure and tight deadlines.

Clearance & Work Requirements• Active DoD Secret clearance• Ability to work rotating shifts or non‑standard hours depending on the GCC battle rhythm.

Qualifications

• Minimum 10 years99 experience
• Desired Certifications: Information Technology Infrastructure Library Manager99s Expert Certificate or higher. DCWF Code 431 Intermediate: CompTIA Security+
• Must have and maintain a Secret Clearance
• Experience managing a team of technical professionals in an IT service desk-oriented environment
• Experience in the management of the Information Technology (IT) infrastructure within an organization.

Target Salary Range$80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual99s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Benefits Statement

Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed athttps://www.careers.peraton.com/benefits.

Application StatementsThe application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity.Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate99s own.