Job Summary
The Applied Service Manager shall direct, manage, recruit, plan, coach, and support a team of applied technicians on projects and maintenance. The position includes Applied and Industrial HVAC cooling systems large-tonnage systems at 100 + tons. Various types of equipment and applications including but not limited to; Water- and Air-Cooled Chillers, Cooling Towers, Fluid Coolers, Centrifugal pumps, Central Plants, Industrial Sites and Process cooling systems
Essential Duties & Responsibilities
• Oversee applied technicians who will receive work orders from the dispatch team.
• Work directly with the Field Supervision to accomplish the following
o Oversee the scheduling of all monthly PM inspections
o Providing technical support to field applied technicians
o Assisting the dispatchers in the ordering of "approved" parts and materials.
o Estimating and writing repair work proposals for existing customers
o Hold regular safety meetings, while promoting a safe work environment.
• Performing site surveys for existing and prospective customers for new work after-sales lead is established.
• Performing periodic inspections of all sites to ensure quality workmanship.
• Perform periodic "ride-a-longs" with technicians to ensure corporate procedures.
• Inspecting all vehicles for cleanliness, order, and proper maintenance
• Oversee the maintenance of all inventories, including the main warehouse, service vehicles, and all sites (inventory ordering to be performed by dispatch).
• Recruit and perform technician reviews and performance evaluations.
• Make customer visits and coordinate regular customer review meetings with key branch accounts.
• Work with the branch management team in developing the Branch Business Plan
• Assist in developing new accounts and promoting service/maintenance growth.
• Attend weekly branch operations meetings.
Qualifications
• Associates degree or equivalent experience
• 5+ years' HVACR management experience
• 10+ years' technical experience in HVACR, Facilities Management, or Construction Management.
• Working knowledge of mechanical systems and applied HVAC equipment.
• Ability to plan, organize, and align customer needs with available technicians.
• Proficient with Microsoft applications.
• Strong organizational, communication, and problem-solving skills.
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Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.
