About the Team: CIO Production ManagementThe CIO Production Management team provides critical business and technical support across the Chief Information Officer (CIO) organization which comprises of Securities, Markets, Banking, and Functions, Consumer, Wealth, US Commercial Cards and the Enterprise Data Office, working collaboratively to ensure our platforms and services operate seamlessly for our clients-whenever and wherever they need them. We act as highly skilled and trusted partners to our businesses.
As part of our team, you will help deliver world-class client experience by applying engineering discipline, innovation, continuous learning, and strong risk management across our systems and user environments. We collaborate daily with a diverse set of stakeholders, working both to solve issues and to anticipate and prevent them before they occur.
Role and Position OverviewThis position is part of the Data Solutions Production Management team, based in Irving, Dallas Location specifically supporting the NAM Consumer Data Platform Applications. You will contribute to a globally distributed team spanning Chennai, Pune, and Irving Locations collectively providing 24/7 support for our enterprise-critical applications. Success in this role requires close collaboration with Level 1 Support, Application Development, Infrastructure teams, Operations and Product Owners.
Responsibilities:- Responsible for execution of day-to-day service delivery functions including the following:
- Performs incident triage, root cause analysis, and collect and validate business impact and strong familiarity with all aspects of Incident life cycle.
- Collaborates with Technology Organization and manages service risk/maturity assessments and drives the Service Improvement Plans.
- Develops/tests knowledge objects to support increased L0, L1, and L2 resolution.
- Applies strong rigor in change reviews, understanding impacts and responsible for strong change management practice in approving changes.
- Review capacity across service components
- Continuity Management: Schedule and facilitate COB testing, maintain recovery plans.
- Build/update service configuration.
- Third Party Asset Management: Manage 3rd party asset management (licensing compliance/optimization)
- This activity encompasses review of major releases & new application install from very early stage of the project/program, to ensure Risks are documented and remediated before production Go Live.
- Ability to identify, document and Manage Service Risks within Applications and effectively manage the resolutions of Risks.
- Leads production monitoring, Implementation of Observability using AppD, Splunk, Grafana & strong knowledge of monitoring tools used in the industry including Google Cloud Observability.
- Strong familiarity with disaster recovery solutions, processes and ability to lead situations that require failover across data centers in a timely manner to prevent production issues or restoring services in a timely manner.
Qualifications:- At least 6+ years of hands-on Overall IT experience of which 2 or more years in one or more of the Cloud technologies running services on Open Shift, AWS or Google Cloud.
- Has a good understanding of Data Engineering function and Role and tools and technologies used in one or more technologies including Ab Initio, Big Data, Master Data Management (MDM) and Hybrid cloud.
- Strong knowledge of using CICD tools for automated code deployments.
- Strong knowledge of SOAP Rest API's and Micro services.
- Knowledge of creating Observability Dashboards using Splunk, App Dynamics, and Grafana. Knowledge on GCO (Google Cloud Observability) tool is positive.
- Working knowledge of Ansible / Python scripts for Automation.
- Track record of successfully triaging issues and driving them to resolution.
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
- Expectation for the role is to be available "on call" or "shift basis" for off-hours Production support.
- Can handle multiple competing priorities simultaneously
- Ability to work with Offshore and Onsite Production Support Teams across multiple organizations.
- Excellent Oral and Written Communication Skills.
- Good knowledge of Disaster Recovery process across Data centers. Strong analytical skills, strong problem-solving skills and ability to logically break down tasks into smaller manageable parts.
- Strong individual with the ability to communicate and negotiate at all levels and ability to influence people.
- Effective meeting management, team management and organizational skills.
- Effective Presentation skills and creating Visual Presentations using Microsoft PowerPoint.
- Ability to interact with individuals at all organizational levels.
Education & Other qualifications:- Bachelor's in engineering or computer science.
- Prior experience in financial services preferred.
Job Family Group: Technology
Job Family:Applications Support
Time Type:Full time
Primary Location:Irving Texas United States
Primary Location Full Time Salary Range:$96,400.00 - $144,600.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills Please see the requirements listed above.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:Oct 28, 2026
