Full Job Description
ROLE OUTLINE
The Application Reliability Lead leads a Tier 3 application support and enhancement team responsible for a broad portfolio of over 60 internal and customer-facing systems. This role ensures high-quality delivery through agile facilitation, while also mentoring, coaching, and developing a team of employees and contractors. The manager plays a key role in modernizing legacy systems and improving software reliability, performance, and maintainability.
Key Focus Areas
• Provide hands-on technical leadership, coaching, mentoring, and team development.
• Drive agile delivery practices to ensure timely issue resolution and software enhancement delivery.
• Lead efforts to modernize systems and improve software performance, scalability, and maintainability.
• Manage performance, hiring, onboarding, and contractor oversight.
• Build collaborative partnerships across development, business, and vendor teams.
• Maintain high standards of system documentation and support process consistency.
Foundational Experience
This role requires a seasoned technical leader with hands-on experience in software support and development, particularly in Microsoft technologies. Experience in managing technical teams, facilitating agile delivery, and modernizing legacy systems is essential.
Required Qualifications & Experience: To be considered for this position, you must possess the following qualifications:
• Bachelor's degree or 4 years of additional equivalent experience in lieu of degree
• 7 years of technical experience, with Microsoft technology stack (C#, .NET, Azure, etc.)
• 2 years of leadership experience in a technical setting
Desired Qualifications: To be considered an ideal candidate, you should possess some or all of the following qualifications:
• Bachelor's degree in Computer Science or related field
• 10+ years in software delivery roles
• Certifications in Agile, DevOps, or Microsoft tech
• Experience in modernization or transformation initiatives
Additional Information
The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.
The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement.
