4-year degree in IT or related field with 10 years of equivalent experience; or equivalent combination of education, work experience, and IT certifications
5 years of experience supervising applications staff in enterprise systems support
Project Management Certification preferred
SQL experience preferred
Strong leadership and problem-solving skills
Responsibilities
Hire, schedule, train, coach, and evaluate staff
Direct daily work activities and inspect completed work for standards compliance
Manage all aspects of application management across multiple locations
Lead technical support team in software application management
Develop and manage recovery plans to minimize business disruption
Provide 24/7 on-call support and emergency system assistance
Implement a consistent project management methodology and manage departmental budgets
Benefits
Comprehensive training programs including guest service and harassment handling
Opportunity for professional development and certifications
Flexible work schedule including shifts, weekends, and holidays
Dynamic work environment with exposure to various operational areas
Supportive team culture fostering collaboration and teamwork
Full Job Description
*Please note: a resume is required for this position*
Pay Rate: $93,600 starting salary
SUMMARY: To manage the applications functional area including selection, installation, implementation and support of all business application systems. Responsible for a high level of guest service as described in your departments guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Hire, schedule, train, coach, and evaluate staff and conduct performance reviews
Direct daily work activities and inspect completed work for conformance to standards
Responsible for all aspects of application management (at multiple Treasure Island and Prairie Island locations) including development of in-house applications, database management and future business applications selection
Lead technical support team in purchasing installing, implementing, testing, upgrading, documenting and supporting software applications (business or otherwise)
Develop and manage recovery plan for applications to minimize disruption to business operations
Provide 24/7 on call support, as needed, and provide emergency support of computer systems
Manage the development and implementation of a thorough and consistent project management methodology including project costs, purchasing and budgeting
Develop and administer annual departmental budgets for operations and capital expenditures
Develop and maintain departmental policies and procedures
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
4-year degree in IT or related field and 10 years equivalent job experience; or equivalent combination of education, work experience and IT certifications
5 years experience supervising applications staff in the support of enterprise systems applications
Preferred:
Project Management Certification
SQL Experience
Skills
Required:
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Demonstrated project management skills
Excellent written, verbal and interpersonal communication skills
Excellent problem solving skills
Strong leadership skills
Proficiency in parts research using all available resources (such as Internet, books, manuals, and the like)
Advanced strategic planning, financial planning, profitability, productivity, performance maximization and concept development
Demonstrated project management skills
Abilities
Required:
Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to independently complete multiple tasks in a professional manner
Ability to serve both internal and external customers
Ability to manage departmental budget and control labor and expenses
Ability to maintain a professional demeanor
Ability to manage projects in a timely and efficient manner
Ability to speak in a clear, concise and pleasant voice
Ability to foster a team work environment
REQUIRED TRAINING
Treasure Island guest service training
Effectively Handling Harassment training
Department orientation including training for applicable business systems
Any position-related training as determined by division director
PHYSICAL DEMANDS
Must be able to sit for long period of time with occasional walking and standing
Must have a good sense of balance, and be able to bend and kneel and stoop
Must be able to push, pull and grasp objects occasionally
Must have the ability to independently lift up to 25+ pounds occasionally
Must be able to perform repetitive hand and wrist motions
WORKING ENVIRONMENT
Work is performed primarily in the administration building but may include going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke, and outdoors for guest or team member events
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Extensive computer use
Occasionally must deal with angry or hostile individuals
About Treasure Island Resort & Casino
Treasure Island Resort & Casino is a tribal gaming facility owned and operated by the Prairie Island Indian Community (PIIC) in Welch, Minnesota. The casino offers a variety of gaming options, including slot machines, table games, bingo, and poker. In addition to gaming, the resort features a hotel, event center, and several dining options. The property also hosts a variety of entertainment acts throughout the year, including concerts, comedy shows, and sporting events.
