The Applications Engineer is a technical resource for the dedicated sales force and is responsible for actively driving and managing the technology evaluation stage of the sales process. Working in conjunction with the Trumpf Huettinger sales team and R&D departments of the product centers, as technical advisor and product advocate, the Applications Engineer must be able to identify and provide reliable solutions for all technical issues to assure complete customer satisfaction through all stages of the sales process. The Application Engineer must be able to establish and maintain strong relationships throughout the sales cycle and collaborate closely with experts from the product centers. Job Description - please fill in the tasks and qualifications related to this job.
Duties & Responsibilities: - Maintain an expert level of product knowledge and industry applications - e.g. Semiconductor, Display, Optical
- Articulate technology and product positioning to both business and technical users• Provide design and specification development support to consultants, integrators, and distributors
- Respond to functional and technical elements of RFIs/RFPs
- Listen, understand, and convey customer requirements to internal stakeholders; eventually leading to a client consult and presentation of proposed design and technical concepts
- Perform technical/ product training for salespeople, estimators, and engineers at client accounts
- Assist in the design and development of new products and tools necessary to progress business objectives
- Through coordination and cooperative efforts, communicate and review client technical roadmaps to product centers and ensure there is a transparent path to 1) allow TRUMPF Huettinger development projects and new technical concepts to hit windows of opportunity and 2) consistently meet the client's technical objectives and expectations.
- Maintain accurate records of client accounts, opportunities, quotes, projects, contacts and correspondence in company-approved databases
- Provide status reporting of ongoing projects and future projects
- Travel to project sites to perform start-up, integration, and training services
- Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
- Maintain professional business relationships within client accounts
- Support promotions and product sales at defined product trade shows and events
- Cooperation with other TRUMPF Huettinger departments
- If necessary help with 24 hour customer support line
Experience & Education- Experience of 3+ years in similar engineering positions
- Read and understand vacuum system architecture, including mechanical and electrical blueprints; and have a basic understanding of electrical and control systems
- A basic understanding of systems/network communications technology - Ethernet, DeviceNet, Profibus, etc.
- Proficient in Microsoft Office and relevant administrative and industry software
- Strong communication, Interpersonal and organizational skills
- Necessitates local travel to customer sites; and other U.S. and European travel (25%) when required
- Bachelor's degree or higher strongly preferred in the area of Electrical Engineering, Physics, or Material Sciences.
- An equivalent combination of education and aforementioned experience would be considered.
- Desirable industry experience includes semiconductor wafer fab equipment, vacuum coating and plasma processes, power supplies (DC, AC, and RF), and induction heating.
- Customer Service or Sales Support experience.
- Proven Project Management skills.
- Application Programming Experience
Pay & Benefits- Retirement: 401(k) with generous company match
- Health & Wellness: Comprehensive medical, dental, and vision benefits with employer HSA contributions and 100% employer-paid vision premiums for employees and eligible dependents.
- Education Assistance: Tuition reimbursement and student loan guidance to support your continued learning
- Family Support: Paid family and parental leave programs, plus comprehensive reproductive and family health resources
- Work-Life Balance: Paid time off available from day one, plus 11 paid company holidays
- Income Protection: Company-paid life insurance at two times base salary, along with short- and long-term disability coverage
- Additional Programs: Gym membership subsidy, employee referral bonuses, recognition awards, and a scholarship program for employees' children
Pay Range: $108,000 to $159,783, plus bonus
