Job Type
Full-time
Description
Applications EngineerKey Responsibilities- Manage the complete customer quotation and order lifecycle for custom and specialty-engineered components.
- Prepare and deliver customer quotations, proposals, and sales orders in a timely and accurate manner.
- Review customer specifications, drawings, models, and application requirements to develop effective technical solutions.
- Interpret engineering drawings and technical documentation to ensure customer requirements are clearly understood and communicated.
- Collaborate with customers and SCHUNK Design Engineering teams to develop design specifications, drawings, and custom solutions.
- Coordinate prototype development, testing, and application support, ensuring final designs meet customer expectations, quality standards, and performance requirements.
- Track and follow up on quotations, opportunities, and sales orders to support business growth and customer satisfaction.
- Develop and manage project timelines, coordinating design, production, and delivery activities with internal teams and manufacturing facilities.
- Monitor order progress, proactively addressing production, scheduling, or delivery challenges to meet customer and business objectives.
- Provide technical support, product training, and application guidance to customers, distributors, and internal sales teams through webinars, virtual meetings, and onsite visits.
- Deliver exceptional customer service through phone, email, and onsite support.
- Enter and manage customer quotations and sales orders within SAP, ensuring accurate documentation and order tracking.
- Identify, troubleshoot, and resolve customer concerns, technical issues, and product delivery challenges.
- Support Technical Specialists and Customer Service Representatives as needed to ensure seamless customer support and business continuity.
- Partner cross-functionally with Toolholding, Workholding, Automation Components, Production, Sales, and Marketing teams on customer projects, trade shows, product launches, and internal initiatives.
- Contribute to continuous improvement efforts that enhance customer experience, operational efficiency, and business performance.
- Travel up to 5% as required for customer visits, training, trade shows, and business meetings.
Requirements
Required Qualifications- Bachelor's degree in Engineering, Manufacturing Technology, or a related technical field, or an equivalent combination of education, training, and hands-on experience in CNC machining, metal cutting, workholding, fixturing, or toolholding applications.
- Strong project management and organizational skills with the ability to prioritize multiple tasks, projects, and competing deadlines in a fast-paced environment.
- Proficiency with Microsoft Office applications and experience working with CAD/CAM software, 3D models, and STEP files.
- Ability and willingness to quickly learn and effectively utilize internal business systems, including ERP and CRM platforms.
- Excellent verbal and written communication skills, with the ability to convey technical concepts clearly to customers, distributors, sales personnel, engineers, and other stakeholders.
- Demonstrated ability to interpret and analyze technical drawings, engineering specifications, operating instructions, maintenance manuals, and other technical documentation.
- Strong analytical and problem-solving abilities, including identifying root causes, evaluating alternatives, and implementing effective solutions.
- Self-motivated and customer-focused with the ability to work independently while contributing effectively within a cross-functional team environment.
- Proven ability to collaborate across departments, including Engineering, Customer Service, Operations, Production, and Sales, to achieve business and customer objectives.
BenefitsSCHUNK offers a competitive compensation and benefits package designed to support the health, well-being, and financial security of our employees and their families.
- Medical Insurance: Comprehensive health coverage with SCHUNK paying 100% of employee premiums and approximately 85% of dependent coverage.
- Dental & Vision Insurance: Optional group plans available for employees and eligible dependents.
- Life & Disability Insurance: Company-paid life insurance and long-term disability coverage.
- 401(k) Retirement Plan: Company match of 50% on employee contributions up to 6% of eligible earnings.
- Paid Time Off (PTO): Generous paid time off package to support work-life balance.
- Paid Vacation: Vacation benefits that increase with tenure.
- Professional Development: Opportunities for technical training, product education, and career growth within a global organization.
