Are you passionate about solving complex technical problems, working directly with customers, and turning technology into real-world solutions?
In this hands-on, customer-facing role, you'll serve as a knowledge champion for X-Rite products and applications and provide advanced technical support across software, instrumentation, and application workflows. You'll work directly with customers and partner with Sales, Product Management, Engineering, and other technical teams to help customers successfully deploy and adopt X-Rite solutions.
Location and travel. This role is remote within the United States and requires approximately
70% travel to customer sites for technical support, training, and deployment.
What you'll do- Serve as a technical and application expert for assigned X-Rite products, markets, and workflows.
- Partner directly with customers to troubleshoot complex issues involving software, hardware, instrumentation, databases, drivers, configuration, and application workflows.
- Translate technical challenges into practical, effective solutions that help customers achieve their goals.
- Build strong customer relationships by maintaining clear communication and ownership throughout issue resolution.
- Support Sales and field teams with technical expertise during customer programs, demonstrations, and opportunities.
- Participate in pre-release and post-release product testing, bringing customer insights back to Product Management and Engineering.
- Act as the Voice of the Customer by identifying trends, challenges, and opportunities based on your interactions in the field.
- Develop and deliver customer training onsite, virtually, and in classroom settings.
- Train internal Support, Sales, and regional teams on X-Rite products, applications, and best practices.
- Create and maintain technical resources, including presentations, FAQs, tutorials, videos, knowledge base articles, and other customer support materials.
Essential requirements- Bachelor's degree or an equivalent combination of technical education and relevant professional experience.
- Approximately 3-6 years or more of relevant experience in applications, technical support, color management, or a related technical industry.
- Strong understanding of color measurement, color management applications, instrumentation, and supporting software.
- Working knowledge of IT concepts, including databases, servers, networking, software deployment, and application configuration.
- Demonstrated ability to troubleshoot complex technical, software, and workflow problems.
- Strong customer-facing communication skills and the ability to explain technical concepts clearly to different audiences.
- Experience delivering presentations, demonstrations, or technical training.
- Ability to collaborate effectively across Sales, Support, Product Management, Engineering, Services, and other technical teams.
- Ability to travel independently to customer sites approximately 70% of the time.
Preferred qualifications- Experience or education in color science, appearance measurement, or spectral analysis technologies.
- Familiarity with X-Rite, Pantone, or other color and appearance measurement systems.
- Knowledge of 3D rendering, digital material libraries, or appearance digitization workflows, particularly in automotive, consumer goods, or fashion applications.
Why this role?You'll help customers solve technical challenges, bring their feedback into product development, and become a trusted expert in color and appearance technology.
You'll have the opportunity to expand your technical knowledge while working with customers, commercial teams, and product experts across X-Rite.
US ONLY:The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
The compensation range for this role is $81,500 - $90,000 USD per year. This job is also eligible for Bonus Pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
