Bachelor's degree in Engineering or equivalent experience
3-5 years of relevant technical experience
Ability to work independently and complete assignments
Strong performance under pressure with a customer-focused approach
Excellent verbal and written communication skills
Proficiency in Microsoft Office Suite
Fluency in English; second language proficiency is a plus
Willingness to travel within the EMEA region and occasionally to the U.S.
Responsibilities
Serve as the primary technical contact in Europe for customer and distributor needs
Provide pre-sales technical support, including application guidance and pricing input
Analyze technical requirements and recommend products during design reviews
Support product installation and develop clear procedures for operation
Troubleshoot product performance issues and recommend solutions
Advise customers on product applications and efficiency improvements
Deliver training for sales teams, distributors, and customers
Build demonstration equipment for trade shows and technical projects
Attend trade shows to provide technical discussions and product demonstrations
Identify market trends and contribute to competitive analysis for product development
Benefits
Opportunity for professional development and training
Exposure to international markets and travel opportunities
Engagement in innovative product demonstrations
Collaborative work environment with a focus on customer satisfaction
Participation in trade shows and industry events
Full Job Description
What You'll Do
Serve as the primary technical point of contact in Europe, responding promptly to customer and distributor needs.
Provide pre-sales technical support to distributors, customers, and sales colleagues, including application guidance and input related to product pricing and delivery.
Analyze customers' technical requirements, recommend appropriate products, and present proposals during design reviews for non-standard features or solutions.
Support product installation and startup, and develop clear installation and test procedures that promote correct operation.
Troubleshoot product-performance issues, identify root causes, and recommend repair or replacement when appropriate.
Advise customers on product applications, upgrades, and modifications that can improve utilization and efficiency.
Deliver on-site and in-house product training for sales teams, distributors, and customers.
Build demonstration equipment for trade shows, customer training, and technical projects to showcase product features and capabilities.
Attend trade shows and provide technical discussions, presentations, and product demonstrations.
Identify market trends and customer needs, contribute to competitive analysis, and help inform future product development.
What You'll Bring
Bachelor's degree in Engineering, or an equivalent combination of education and experience.
Three to five years of relevant technical experience.
Ability to work independently, follow established practices, and carry assignments through to completion.
Ability to perform effectively under pressure, meet deadlines, and maintain a positive, customer-focused approach.
Excellent verbal and written communication skills, with the ability to communicate effectively with internal and external customers.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Fluency in English; proficiency in a second language is an advantage.
Ability to travel within the EMEA region, with occasional travel to the United States.
Working Conditions
Ability to safely and successfully perform the essential functions of the position and meet applicable productivity standards, with reasonable accommodation where required by law.
Regular and punctual attendance is required.
Ability to communicate clearly by telephone and in person.
The role includes prolonged sitting and extensive computer and keyboard use.
The position also requires mobility and may involve extended periods of standing, bending, and walking.
About Analogic
Analogic Corporation is a medical technology company that designs and manufactures diagnostic imaging and security systems. The company's products are used in medical imaging, airport security, and industrial inspection. Analogic was founded in 1967 and is headquartered in Peabody, Massachusetts. The company has operations in the United States, Canada, Europe, and Asia.
