The Applications Engineer collaborates with the sales department, the lab department, and other departments to provide support and guidance on technical matters. The Applications Engineer also assists customers with technical advice and training related to our products and services.
Duties/Responsibilities:- Work with sales to provide technical support and advise which lab services need to be performed to solve technical issues and help interpret the results of said services.
- Provide direct technical support to the customers on specific projects, including membrane system troubleshooting and optimization.
- Support membrane pilot studies, including planning, start-ups, operation, performance monitoring, data analysis, and technical recommendations.
- Provide engineering support for membrane systems, including performance evaluation, troubleshooting, and optimization.
- Develop and provide technical guidance for membrane Clean-In-Place (CIP) procedures, including chemical selection, cleaning conditions, and performance evaluation.
- Write and present case studies at trade conferences and write white papers about the company's experiences from a technical perspective.
- Visit customer sites to provide technical support, sample collection, and other assistance as needed.
- Provide guidance and training assistance to customers as needed.
- Read and follow all company SOP's related to the position. Create and update SOPs as needed for changing work conditions.
- Other duties as assigned.
Qualifications:- Bachelor's degree in chemistry or engineering
- Strong verbal and written communication skills
- Ability to calibrate and operate laboratory equipment
- Strong math skills and ability to perform calculations
- Computer literate with good knowledge of MS Excel, MS Word, and Adobe Acrobat
- At least 2 years' experience in the water treatment industry and membrane systems.
- Experience with membrane system commissioning, startups, and pilot studies.
- Ability to interpret operating data, process flow diagrams, and technical documentation.
- Strong analytical and problem-solving skills, including the ability to evaluate membrane system performance and provide technical recommendations.
Physical Requirements:- Ability to sit, stand, and walk for extended periods.
- Ability to lift, carry, push, and pull supplies, samples, and equipment weighing up to 25 pounds, with or without reasonable accommodation.
- Ability to wear required personal protective equipment (PPE), including lab coats, gloves, safety glasses, and other protective gear as required.
- Ability to travel to customer sites and trade conferences, including driving and occasional air travel, and perform job duties in varied work environments.
