Citigroup, Inc

Application Support Tech Lead - Data & Analytics Platforms - VP

Citigroup, Inc • $113K — $170K *
Irving, TX 75061In-Person
Information Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 6+ years in application support or technology operations
  • Strong problem-solving and strategic thinking capabilities
  • Demonstrated leadership with effective cross-team collaboration
  • Experience in managing multiple large-scale development programs
  • Familiarity with RedHat/SUSE Linux and relational databases
  • Knowledge of network security principles and firewall design
  • Experience with operational risk governance in financial services
  • Proficient in Microsoft Office for reporting and communication

Responsibilities

  • Lead compliance assessment and software monitoring for analytics environments
  • Coordinate remediation plans for risk resolution among users
  • Identify and mitigate security vulnerabilities in technology solutions
  • Serve as subject matter expert on Citi IT policies and platform standards
  • Analyze business processes to define system enhancements
  • Document requirements for compliance programs based on analysis
  • Partner with cross-functional teams to align project goals
  • Mentor junior analysts and enhance team capabilities through knowledge sharing

Benefits

  • Hybrid working model with 3 days in office and 2 days remote
  • Influential role in compliance and risk decision-making
  • Develop deep expertise in Citi IT and data policy
  • Access to learning and development resources for career growth
  • Collaborate within a global network across 160+ countries
  • Well-being support and financial benefits tailored to location
Full Job Description
Summary:

Citi is seeking an Application Support Tech Lead to join the Data & Analytics Platforms Operations team within the Personal Banking and Wealth Management Technology (PBWMT) organization. This role places the successful candidate at the center of full-stack technology compliance, infrastructure oversight, and risk mitigation for an enterprise-class analytics environment. Serving as a subject matter expert in Citi technology, security, and data policy, you will coordinate with system administrators and cross-functional stakeholders to drive meaningful improvements in platform standards, safety and soundness, and user outcomes. This is an opportunity for a technically grounded professional who combines strategic thinking with hands-on delivery to make a measurable impact across one of the world's leading financial institutions.

Responsibilities:
  • Lead the assessment and ongoing monitoring of infrastructure and software compliance across the Data & Analytics Platforms environments, including end-of-vendor-services and end-of-life obligations, to maintain full-stack technology standards.
  • Coordinate system administrators and platform users to execute compliance remediation plans, ensuring timely resolution of identified risks and alignment to corrective action requirements.
  • Identify security vulnerabilities and technology risks across the environment, assess their business impact, and propose and implement targeted mitigation strategies.
  • Act as a subject matter expert for Citi IT and data policy and platform deployment standards, advising teams on compliance obligations and improving user risk outcomes through policy-informed guidance.
  • Define systems scope and objectives for complex application enhancements by conducting in-depth analysis of business processes, system logic, and industry standards.
  • Translate analysis findings into clearly documented requirements for development and compliance programs.
  • Partner with Product Owners, Business Analysts, and cross-functional technology teams to determine system impacts, align integration requirements, and ensure goals are met across parallel workstreams.
  • Mentor and coach junior analysts by sharing technical expertise, allocating tasks appropriately, and building the team's capability to deliver at pace.
  • Produce clear technical documentation - including system configurations, process guides, operational standards, and audit response materials - for both technical and non-technical audiences.
  • Develop and manage project plans and corrective action plans, driving them through to completion against defined milestones and deadlines.


Qualifications:
  • 6 or more years of experience in application support, technology operations, or a related technical discipline, with demonstrated ability to manage complex, high-impact workstreams.
  • Practical problem-solving and strategic thinking skills, with the ability to analyze system logic, pinpoint root causes, and design effective, scalable solutions.
  • Proven leadership and interpersonal skills, including the ability to guide cross-functional teams, influence stakeholders, and build productive working relationships across technology and business areas.
  • Experience leading or contributing to requirements gathering for multiple large-scale development or compliance programs running concurrently.
  • Experience working within server environments, specifically RedHat or SUSE Linux, and with relational databases including Teradata, Oracle, or MSSQL.
  • Working knowledge of network security principles and firewall design fundamentals, with an understanding of how network controls interact with application and platform environments.
  • Familiarity with IT risk frameworks, audit processes, or operational risk governance programs within a regulated financial services environment.
  • Exposure to analytics and visualization platforms such as SAS/Viya, SQL, Tableau, or Visual Analytics, applied to compliance monitoring or operational reporting.
  • Hands-on programming experience in SAS, Linux shell scripting, or Visual Basic within a technology operations or compliance context.
  • Foundational knowledge of software development lifecycle (SDLC) tools and methodologies, including version control, change management, and release processes.
  • Proficiency in Microsoft Office Suite - Excel, Word, PowerPoint, and Project - applied to reporting, planning, and stakeholder communication


Education:
  • Bachelor's degree or equivalent experience in a relevant field.


Beneficial Skills & Qualifications:
  • Exposure to analytics and visualization platforms such as SAS/Viya, SQL, Tableau, or Visual Analytics, applied to compliance monitoring or operational reporting.
  • Hands-on programming experience in SAS, Linux shell scripting, or Visual Basic within a technology operations or compliance context.
  • Familiarity with IT risk frameworks, audit processes, or operational risk governance programs within a regulated financial services environment.
  • Experience developing project plans and corrective action plans, and managing them through to completion against defined milestones and deadlines.
  • Ability to produce clear technical documentation - including system configurations, process guides, operational standards, and audit response materials - for both technical and non-technical audiences.
  • Foundational knowledge of software development lifecycle (SDLC) tools and methodologies, including version control, change management, and release processes.


What we offer:

At Citi, you will work within a high-performing global technology organization that combines scale, ambition, and a clear focus on delivering for clients. The Data & Analytics Platforms Operations team offers a collaborative, performance-driven environment where your expertise will shape decisions, reduce risk, and contribute directly to the effectiveness of Citi's Personal Banking and Wealth Management business.
  • Hybrid working model with 3 days in the office and 2 days working remotely, providing a structured balance between collaboration and focused individual work.
  • Strategic visibility and influence, with responsibility for compliance and risk decisions that directly affect the performance of a global technology platform.
  • Opportunity to build deep subject matter expertise in Citi IT and data policy, positioning you as a recognized authority across a complex, high-value technology environment.
  • Access to learning and professional development resources that support continued growth in technology operations, risk management, and platform governance.
  • A global network of colleagues across more than 160 countries and jurisdictions, offering exposure to international technology programs and cross-regional collaboration.
  • Wellbeing support, financial benefits, and additional localized employee benefits aligned to your location and seniority level.


Job Family Group:
Technology

Job Family:
Applications Support

Time Type:
Full time

Primary Location:
Jacksonville Florida United States

Primary Location Full Time Salary Range:
$113 840,00 - $170 760,00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
jul 22, 2026

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

Work You’ll Do

At Citigroup, Inc, you will engage in exciting work that matters. Join our team to help innovate and drive transformation in the banking industry. With Citigroup, you can lead initiatives that redefine how banking works and how financial services can empower people globally.

Innovate and Lead

Citigroup, Inc is at the forefront of financial innovation and leadership. By joining our team, you will work alongside top professionals to develop solutions that enhance customer experiences and operational efficiency. Our commitment to innovation is fundamental, and we encourage our team to push boundaries and think outside the box.

Grow Your Career

Citigroup, Inc is not just a company; it's a place where you can grow both professionally and personally. We offer robust career paths and professional development opportunities that help you reach your potential. With diverse career tracks and the support of leadership, your growth at Citigroup is limitless.

Diversity and Inclusion

We believe our strength comes from the diversity of our team. Citigroup, Inc is dedicated to fostering an inclusive workplace where everyone can contribute their best work. Through diversity training and a culture that embraces differences, we create a welcoming environment for all employees.

Benefits and Culture

Citigroup, Inc values the well-being of its employees. We offer competitive benefits packages that support the health, finance, and lifestyle of our team members. Our culture is built on collaboration, respect, and a commitment to excellence. We ensure that every team member feels valued and part of our global family.

Internship and Employment Opportunities

Start your professional journey with Citigroup through our internship programs or full-time job opportunities. We are constantly hiring fresh talent and seasoned experts who bring creativity and innovation to our team. Whether you're refining your skills or ready to lead, there's a position waiting for you at Citigroup.

Networking and Professional Development

At Citigroup, Inc, networking and continuous learning are part of our DNA. We provide platforms for employees to connect with industry leaders and peers, enhancing their skills and opening up new career opportunities. Our leadership programs and professional development initiatives ensure that you are always ahead of the curve.

Join Our Team

Explore the numerous positions available at Citigroup, Inc that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to make an impact.

Stay Connected

Keep up to date with the latest in career opportunities and industry insights at Citigroup, Inc. Subscribe to our job alert emails and read our careers blog to stay ahead in your professional journey.

Explore Citigroup, Inc Jobs

Discover the exciting and rewarding opportunities that await at Citigroup, Inc. Tailor your resume, prepare for your interview, and take the next step in your career with us.

SEARCH CITIGROUP JOBS

READ CAREERS BLOG

Citigroup, Inc is where your ambition meets opportunity. Join us and transform your career while making a global impact.
Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Citigroup, Inc

More Information Technology Jobs

Find similar Application Support Tech Lead - Data & Analytics Platforms - VP jobs:

NationwideIrving, TX