Full Job Description
ResponsibilitiesDepartment descriptionWithin Société Générale Investment Banking, GBTO/FIC (Global Banking & Trading Operations - Fixed Income, Currencies & Commodities) supports the end-to-end operational lifecycle of Fixed Income, FX, and related trading products.The department ensures the reliability and performance of front-to-back trading systems, providing pricing, market connectivity, market-making tools, risk analysis, and post-trade processing. GBTO/FIC partners closely with Front Office, Risk, Finance, and Technology to manage operational risk and deliver scalable, compliant solutions.The team plays a critical role in process optimization, issue resolution, and regulatory control adherence, enabling efficient, timely, and secure trading operations across the firm.Position OverviewThe New York team is part of a global organization supporting trading activity across the Americas, Europe, and Asia. As the business continues to evolve, we are seeking a dynamic and motivated Application Support Manager to build and maintain a robust technology and operational environment that enables the business to achieve its strategic objectives.Key Responsibilities1. People and Resource ManagementLead, supervise, and develop the local support team, including participation in recruitmentManage team schedules to ensure efficient business coverageNavigate and manage staff turnover while ensuring continuity of serviceSupport team members in the evolution of their roles, responsibilities, and career pathsDrive competency development and ensure skill diversification within the teamAssess team performance using skills matrices and report regularly to managementMaintain regular communication on priorities, strategy, and ongoing initiativesPromote collaboration with Development teams, Global Middle Office, and Back OfficeAct as a change enabler, fostering an environment that challenges and improves existing processes2. IT Production and Application Support ManagementOversee incident tracking and resolution, ensuring proper documentation and follow-upImprove production stability and user experience through effective problem managementPartner with development teams to enhance user satisfaction for new features and applicationsContribute to release management to minimize production impact and accelerate time-to-marketParticipate in business, infrastructure, and IT governance forumsEnsure compliance with regulatory constraints, internal IT standards, and processesCommunicate effectively using appropriate channels across stakeholdersCoordinate with global support teams (Paris and Asia) to ensure consistent service qualityEnforce support best practices and ITIL-aligned processes3. Operational Activities ManagementOversee the booking, reporting, and control of financial operations executed by Front OfficeManage trading desk positions and lifecycle events on tradesEnsure deal control processes are enforced to guarantee timely and accurate trade bookingReview lifecycle events on FIC products and monitor position controlsReview of the Front Office to Back Office reconciliations and reportsMaintain up-to-date operational procedures and documentationAct as a key point of contact for audits and inspectionsLiaise between Front Office, Back Office, and Product ControlProvide ad-hoc support to traders and sales teamsMonitor STP processes to ensure prompt and accurate trade flow to Back Office systems4. Operational Risk ManagementLead the implementation and regular review of procedures covering all services and processesEnsure daily controls are executed effectivelyContribute to operational risk event and loss reporting to managementSupport Business Continuity Plan (BCP) updates and participate in BCP testingTrack and implement recommendations from internal audit, external audit, and inspectionsLeadership & Behavioral ExpectationsStrong client-focused mindset; manage the team with a business-oriented approachFoster team spirit and collaboration across GBTO and non-GBTO teams, locally and globallyPromote innovation, automation, and out-of-the-box thinkingEmpower team members and encourage autonomyAct as an effective communication bridge between GBTO entities and the Front OfficeDemonstrate resilience, crisis-management capability, and multitasking skillsLeverage AI and automation to improve efficiency and service deliveryProfile requiredProfileProfessional CompetenciesSolid experience within the financial services industryStrong knowledge of Fixed Income and derivative products (Swaps, Futures, Options, Forwards, FX, Corporate Bonds, Treasuries)Good understanding of trading systems and front-to-back processesStrong analytical and problem-solving skills with a pragmatic mindsetExcellent written and verbal communication skills across technical and business audiencesAbility to operate autonomously, prioritize effectively, and manage multiple workstreamsTeam-oriented and client-focused, with a collaborative leadership styleComfortable working in a fast-paced, high-pressure environmentTechnical SkillsStrong SQL and database knowledge (Oracle, Microsoft SQL Server, Sybase)Experience with client/server architecturesComfortable working in Windows and Unix environmentsStrong proficiency in Microsoft Office, particularly ExcelMiddleware and market-data exposure (e.g., Tibco, RMDS, FIX)Familiarity with Agile methodologies and tools (Jira, ServiceNow, Git)Experience with scheduling tools (Autosys, Crontab)Exposure to automation, Python scripting, and AI-enabled solutionsExperience & EducationExperience:Minimum 5 years in application support, development, or business analysis roles supporting trading and sales teamsMinimum 3 years of people-management experience in a financial services environmentEducation:Bachelor's degree in Computer Science or equivalent (required)Degree in Finance and/or ITIL certification (preferred)LanguagesEnglish (required)French (preferred)COMPENSATION:Base salary range does not include overtime pay, bonus and/or other benefits, where applicable. Actual base salary offer will vary based on skills and experience. The role is eligible for an annual discretionary bonus and includes a competitive benefits package including 401(k) plan with company match, medical/dental/vision, and other benefits for fertility, wellness, student loans and commuters.
