About the RoleWe are seeking an Application Support Engineer with strong SQL Server experience to provide Level 3 support for business-critical applications. This role focuses on advanced troubleshooting of production issues, analyzing and optimizing existing SQL objects, and ensuring system stability and performance. The position is primarily backend-focused, with occasional direct interaction with customers to support issue resolution.
Key Responsibilities- Provide Level 3 application support for enterprise systems
- Lead investigation and resolution of complex production issues
- Analyze and optimize existing SQL queries, stored procedures, and indexes
- Perform controlled data validation and corrections in SQL Server
- Diagnose issues across the full application stack - SQL Server, .NET, and React
- Monitor application and database performance and drive root cause analysis
- Partner with development teams on defect resolution and long-term fixes
- Occasionally engage with customers to clarify issues and communicate resolutions
- Document root causes, permanent fixes, and support procedures
Required Qualifications- 3+ years of experience in application or production support, including Level 3 responsibilities
- Strong hands-on experience with Microsoft SQL Server
- Advanced SQL troubleshooting and performance tuning skills
- Experience reviewing execution plans and optimizing existing database objects
- Exposure to .NET and React applications, with the ability to read code, trace stack traces/logs, and isolate issues.
- Strong understanding of application architecture, data flows, and integrations
- Proven ability to independently resolve complex technical issues
- Strong analytical, communication, and problem-solving skills
Preferred- Experience supporting enterprise or SaaS applications
- Familiarity with Azure environments
- Experience with New Relic or similar application performance monitoring tools
- Experience using AI-assisted development tools such as Cursor, Claude, or GitHub Copilot
Why You'll Love Working at Inn-FlowWe believe great work starts with taking great care of our people.
At Inn-Flow, you'll enjoy:
Benefits • Health, dental, and vision insurance
• Short-Term Disability & Life Insurance
• 401(k) with a generous employer match
Time Off & Flexibility • Flexible vacation and PTO
• Paid holidays plus a floating holiday
• Paid volunteer time
• Hybrid work schedule with in-office collaboration on Tuesdays and Thursdays in our Raleigh office (remote Mondays, Wednesdays, and Fridays)
Work Environment & Culture • A beautiful, modern office in downtown Raleigh
• Employer-paid monthly parking
• Monthly team socials and regular celebrations
• Quarterly all-hands meetings
• A culture rooted in recognition, collaboration, and growth
• Smart, kind, and genuinely fun people who care about their work - and each other
