Position SummaryLenox is seeking a hands-on Application Specialist / Field Technical Specialist to support customers by troubleshooting, diagnosing, and improving the performance of band saw machines and related equipment. This is a field-based technical role for someone who enjoys solving mechanical problems, working directly with industrial equipment, and helping customers improve uptime, reliability, and cutting performance.
The successful candidate will work with customers, distributors, and internal sales partners to identify machine issues, perform adjustments and minor repairs, support product trials, and deliver technical training. This role is well suited for candidates with experience in mechanical, electro-mechanical, automotive, hydraulic, pneumatic, industrial maintenance, machining, diesel, or field service environments.
Candidates with experience as an automotive technician, diesel technician, maintenance mechanic, electro-mechanical technician, hydraulic technician, machinist, millwright, or field service technician are encouraged to apply.
Key Responsibilities- Troubleshoot customer band saw machine and application issues involving mechanical, hydraulic, alignment, calibration, and performance-related problems**
- Diagnose root causes and recommend practical corrective actions to restore machine function and improve reliability
- Perform minor repairs, machine adjustments, setup support, and calibration at customer and distributor locations
- Support product testing, machine evaluations, and application trials in customer environments
- Train operators, maintenance personnel, distributors, and customers on machine setup, sawing fundamentals, troubleshooting, and best practices
- Maintain, calibrate, and troubleshooting distributor welding equipment and related systems
- Evaluate customer applications and operating conditions to recommend the most effective and cost-efficient products for improved sawing performance
- Partner with Territory Account Managers and internal teams to support customer needs, prioritize service requests, and provide technical expertise during customer visits
- Document customer issues, machine conditions, product performance, and account activity in Salesforce or other reporting tools
- Stay current on machine systems, controls, sawing applications, and new product developments
- Remain informed on industry trends, machine technology, and competitive solutions to better support customer needs
- Help customers improve productivity, machine uptime, cut quality, and overall process performance
Qualifications- 3 -5 years of hands-on experience in mechanical, electro-mechanical, automotive, diesel, hydraulic, pneumatic, industrial maintenance, machining, machine repair, or field service environments, or an Associate's/Bachelor's degree in a related technical field with relevant practical experience
- Strong mechanical aptitude and troubleshooting ability
- Working knowledge of hydraulic, electrical, pneumatic, and mechanical systems
- Experience using hand tools and performing machine adjustments, calibration, and minor repairs
- Ability to diagnose equipment problems, identify root causes, and recommend corrective actions
- Strong verbal, written, and presentation skills, with the ability to explain technical issues and solutions clearly to customers and internal teams
- Ability to work independently in a field-based role and manage priorities across a multi-state territory
- Strong time management and organizational skills
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Experience with Salesforce.com or another CRM platform is preferred
Preferred Experience- Customer-facing technical support or field service experience
- Experience in industrial maintenance, automotive repair, diesel repair, hydraulic systems, machining, or machine tool environments
- Experience training operators, maintenance personnel, distributors, or customers
- Familiarity with industrial sawing equipment, machine tools, or related manufacturing equipment
- Prior industrial sales support experience is helpful, but not required
TravelThis role is ideal for someone who enjoys being in the field and working directly with customers across the territory. Daily travel is expected as you support existing accounts, pursue new opportunities, and provide hands-on technical assistance. Due to the size of the territory, overnight travel will be required on a regular basis. Occasionally, you may also be asked to travel outside the territory to support other Application Specialists and customer needs.
---Why This Role May Be a Fit for You:- Solving hands-on mechanical and machine-performance problems
- Working directly with customers to improve equipment reliability and uptime
- Applying technical expertise in the field
- Troubleshooting hydraulic, electro-mechanical, and industrial equipment systems
- Training others and helping them get better performance from their equipment
APPLY:- Please follow the steps below to apply for the position:
- Go to: http://www.stanleyblackanddecker.com/careers
- Search US job openings
- Internal Candidates: Please notify your Human Resources Team prior to applying online.
The Total Target Cash Compensation range for this position is $62,200.00 - $100,200.00
- This is the lowest to highest total target cash compensation range we would pay for this role at the time of this posting. Total target cash compensation offered may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. This role is eligible for a sales incentive plan or commission. Therefore, the total target cash compensation range is inclusive of base salary and target variable cash compensation. Please note that salary is only one component of total rewards at Stanley Black & Decker.
- The target cash compensation range listed in this job posting reflects the range for the primary location specified. The cash compensation range may vary for other locations.
- The successful candidate may be eligible for annual merit increases.
- Medical, dental, life, vision, disability, 401(k),Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
- Discounts on Stanley Black & Decker tools and other partner programs.
