About the Opportunity
DMI is seeking an Application Operations & Maintenance (O&M) Support Specialist to support mission-critical applications. This role provides operational support for enterprise applications by monitoring system performance, troubleshooting incidents, coordinating maintenance activities, and ensuring high application availability.
The successful candidate will work closely with application owners, infrastructure engineers, developers, and Service Desk teams to deliver reliable application services that support CDC's mission.
Duties and Responsibilities:
- Monitor enterprise applications to ensure availability, reliability, and optimal system performance.
- Investigate, troubleshoot, and resolve application incidents while meeting established service level agreements.
- Perform root cause analysis and recommend corrective actions to prevent recurring issues.
- Coordinate application deployments, maintenance windows, upgrades, and patch implementation activities.
- Support application configuration, testing, validation, and production releases.
- Document operational procedures, technical runbooks, and troubleshooting guides.
- Collaborate with infrastructure, database, network, and cybersecurity teams to resolve complex issues.
- Maintain accurate incident, problem, and change records using ServiceNow.
- Participate in after-hours maintenance and operational support activities when required.
- Identify opportunities for automation and continuous process improvement.
Qualifications
Education and Years of Experience:
- Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
- 5+ years of experience supporting enterprise applications in an Operations & Maintenance environment.
- Experience with application monitoring, incident management, and production support.
- Working knowledge of ITIL service management principles.
- Experience using ServiceNow or comparable ITSM platforms.
- Strong analytical and troubleshooting skills.
Required Skills & Certifications:
- Experience supporting Federal government applications.
- Experience supporting Windows and Linux server environments.
- Familiarity with middleware technologies, web services, APIs, and SQL databases.
- ITIL Foundation Certification.
- Experience supporting cloud-hosted applications.
Min Citizenship Status Required: Must be a U.S. Citizen
Physical Requirements: No physical requirements needed for this position.
Location: Atlanta, Georgia
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being:
- Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
- Development – Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
- Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
- Recognition – Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
- Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.
Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
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