The Information Technology (IT) Mission Critical Application Section of the Edmonton Police Service (EPS) is seeking a highly motivated and experienced professional to serve as the Mission Critical Development Team Lead. Reporting to the Manager, Mission Critical Applications, this position provides technical leadership and coordination for the development, enhancement, modernization, and implementation of mission-critical applications and assigned business systems, including CAD, RMS, and related platforms. The successful candidate will guide development work to ensure solutions are secure, reliable, supportable, and aligned with organizational priorities, while ensuring completed work is documented and transitioned effectively to operational support.
Key responsibilities will include:
- Lead and contribute to the design, development, configuration, enhancement, and modernization of mission-critical applications and assigned business systems.
- Guide technical analysis, solution design, coding, configuration, testing, implementation, and defect remediation activities.
- Ensure development work supports secure, reliable, scalable, and supportable solutions for CAD, RMS, and related platforms.
- Identify and reduce technical debt while supporting system lifecycle management and long-term sustainability.
- Provide day-to-day technical leadership, supervision, and work direction to developers and technical resources within the Mission Critical Development Unit.
- Assign and coordinate technical work based on approved priorities, resource availability, technical complexity, and operational impact.
- Establish and reinforce development standards, coding practices, documentation expectations, peer review, and application design principles.
- Coach and mentor staff, promote knowledge sharing and cross-training, and reduce single-person dependencies across mission-critical systems.
- Participate in recruitment, onboarding, training, performance planning, feedback, attendance and leave management, and corrective processes in consultation with the Manager and Human Resources, as required.
- Act as a technical lead or senior technical contributor on approved projects, enhancements, and strategic initiatives.
- Support planning, estimation, technical design, implementation sequencing, testing, deployment readiness, and issue resolution.
- Collaborate with project teams, vendors, business stakeholders, operational units, enterprise architecture, information security, and other IT teams to deliver technical components.
- Provide specialized development support for operational issues requiring code changes, integrations, configuration updates, or technical remediation.
- Troubleshoot and resolve complex technical defects where development expertise is required, coordinating with the Mission Critical Support Unit and appropriate support functions.
- Escalate resource conflicts, scope changes, architecture exceptions, risk concerns, funding or licensing impacts, and priority conflicts through established governance channels.
- Prepare and maintain technical designs, implementation plans, support documentation, escalation paths, known-issue information, and vendor support details.
- Coordinate knowledge transfer and support-readiness validation before handing completed work to operational support teams.
- Remain accountable for implementation-related activities until transition to operations is complete and ownership is accepted by the appropriate support team.
- Build collaborative relationships and communicate technical status, risks, operational impacts, and recommendations clearly to technical and non-technical stakeholders.
Qualifications:- Degree in a related discipline and 6+ years relevant experience OR Post secondary diploma and 7+ years relevant experience.
- Experience with Agile development methodologies, Azure DevOps work planning and development pipelines, and Git source control.
- Experience creating end-user and support documentation, leading training sessions, and providing Tier 1 to Tier 3 support.
- Knowledge of public-safety or policing systems, including records management or dispatch systems, is an asset. Experience with REST APIs, message queues, event-driven systems, Microsoft Azure, FME, and tools such as ServiceNow, Azure DevOps, or Jira is also an asset.
- Strong leadership, coaching, problem-solving, organizational, interpersonal, verbal, and written communication skills, with the ability to manage multiple priorities and collaborate with technical and non-technical stakeholders. Relevant certifications such as Azure Developer Associate, DevOps Engineer Expert, Azure Fundamentals, Power Platform Fundamentals, ITIL, Certified ScrumMaster, or Professional Scrum Master are assets. Experience in applications deployment and release management would be a requirement.
- Exceptional interpersonal skills coupled with strong verbal and written communication.
- Strong presentation skills including ability to present technical material to audiences with varying degrees of technical competence.
- Experience with relational database management systems such as Microsoft SQL Server, PostgreSQL, or MySQL; Microsoft SQL Server is preferred.
Hours of Work: 33.75 hours per week, generally between [redacted] hours, Monday-Friday. Hours of work may be adjusted in consultation with the manager. The incumbent must be available for call-out outside of regular hours on a rotational basis.
Salary Range: 21M, Salary Grade: 039, $59.20 - $75.46 (Hourly); $3,996.40 - $5,093.80 (Bi-Weekly); $104,306.17 - $132,946.94 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
HR Technician: KJ
