Job Summary
Responsible for supporting both pre-sales and post-sales activities including customer demonstrations, material evaluation, on-site installations, as well as servicing and repair of complex equipment and systems for all products and markets. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system and provides training. When not traveling may be called upon to participate in the Call Center Phone Support and CRM system and perform other internal activities. May also eventually be assigned to specific customer accounts as the primary technical support contact.
Essential Job Duties and Responsibilities
- Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.
- Exercises judgment within defined procedures and practices to determine appropriate action.
Education and Experience Requirements
- Technical degree in Mechanical or Electrical Engineering or equivalent required.
- 3 years related experience
- Exposure to the printed circuit board and semiconductor packaging industries
- Ability to travel from 50- 75%; both domestic and internationally
Preferred Skills and Abilities
- Highly motivated and self managing
- Analytical thinker with great troubleshooting skills
- Strong customer communication skills
Working Conditions and Physical Demands
Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Travel Required
Estimated up to 75%
Interested?
If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.
