Job Title: APPLICATION ARCHITECT L1
City: Doral
State/Province: Florida
Posting Start Date: 11/2/26
Job DescriptionMicrosoft Dynamics 365 Contact Center Architect/AdminDoral , FL- Lead end-to-end architecture and implementation of Microsoft Dynamics 365 Contact Center solutions
- Conduct requirement discovery and design workshops focused on contact center journeys
- Design voice, IVR, and omnichannel routing architectures aligned to business needs
- Define high-level and low-level architecture covering telephony, bots, integrations, security, and data flows
- Architect IVR call flows, intelligent routing, queue strategies, and agent experience
- Lead integration with telephony providers, bots (Copilot / Power Virtual Agents), and third-party systems
Must have- Strong experience with Microsoft Dynamics 365 Contact Center
- Deep understanding of contact center operations (IVR, queues, routing, SLAs)
- Experience designing voice and digital customer journeys
- Knowledge of telephony fundamentals (call routing, IVR behavior, SIP concepts)
- Experience with bots, automation, and AI-assisted contact center workflows
- Strong documentation and solution governance capabilities
Mandatory Skills: Microsoft Dynamics 365 CC Admin.
Experience: 8-10 Years.
The expected compensation for this role ranges from $80,000 to $158,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
