Job Summary:
Reporting to the eChart Ancillary Manager, the Applications Analyst Pharmacist supports the Willow Application Team. Works independently under general supervision, requiring minimal instruction and guidance. Supports the eChart system and relevant 3rd party applications. Demonstrates high level of proficiency and expertise on software functionality and integration. Responsible for building system components, testing, implementation support and maintenance of assigned system applications. Performs in-depth analysis, trouble shooting, data collection, and root cause analysis. Identifies and/or implements potential solutions for issues related to the system. Analyzes/reviews and tests each product release and communicates needed changes to operations. Must be able to document and follow system change control procedures for the system. Works closely with other analysts, software vendors and operations to ensure that system integrity is maintained and that IT deliverables meet operational business needs. Researches, analyzes, facilitates and implements business and system workflows in order to expedite process improvement and coordinate business practices. Identifies best practices and implements opportunities for standardization. Prepares activity and other reports as necessary. Provides guidance and mentoring to other team members. Attains and maintains necessary certifications, as applicable, in a timely manner according to policy. This individual should have excellent customer service and stakeholder management skills along with highly effective written / verbal communication and interpersonal skills. Provides On-Call support for application.

Days and hours worked may be variable.

Minimum Qualifications or Competencies: Basic competencies include, but are not limited to education, experience, or certification requirements.
Education and Experience
Required:
1. Post Graduate Pharmacy Degree and 3-5 years' Pharmacy
experience.
AND
2. Current license in the state of Tennessee.
AND
3. An understanding of information system technology and database
applications is necessary.

Preferred:

Position Requirement(s): License/Certification/Registration
Required:
Complete education and pass certification in primary EPIC application module(s) within 120 days of completed education and maintaining EPIC certification(s)

Preferred:
EPIC certification in the module(s) being represented
Experience in EMR installations

Position Key Areas of Responsibility (KARs):
20% - 1. KAR: System Build and/or Configuration
Interprets, researches, modifies, analyzes and designs system data and information in order to provide routine support and maintenance of assigned application(s) and keeps system current for maximum efficiency. Ensures system integrity is maintained and meets all governing and regulatory requirements.

The above is accomplished by the following (order does not indicate importance):

1.1) Consults with users to identify current operating procedures and clarify process objectives.
1.2) Defines system and user workflows to illustrate sequence of steps needed and describe logical operations involved.
1.3) Converts user specifications into functional specifications.
1.4) Develops implementation plans and advance communication to all impacted stakeholders regarding scheduled system updates/upgrades.
1.5) Adequately tests all system changes and build to appropriately mitigate or eliminate system risks and adverse effects.
1.6) Facilitates communication and acts as a primary liaison between teams, users and vendors.
1.7) Provides regular feedback to Team Lead and/or management on status of work responsible for or assigned.
1.8) Ensures co-workers and operational end users are notified of changes/additions to software system.
1.9) Shows understanding and is receptive to business needs conveyed by operations.
1.10) Respects and follows governance processes, mandates, and associated tools.
1.11) Able to clearly communicate and document system capabilities and constraints in response to change requests.
1.12) Reviews and writes clear documentation to describe system processes, installation, and operating procedures.
1.13) Develops training materials to meet educational requirements and collaborates with Instructional Designers for distribution.
1.14) Maintains appropriate documentation, audit trails and change control in accordance with Erlanger Health System and IT policies and procedures.
1.15) Develops reports and extracts and works to define interface requirements. Works closely with report writers, data warehouse and interface teams to meet operational and regulatory needs and requirements.
1.16) Collaborates with team and operations in developing business continuity and downtime procedures.
1.17) Following any scheduled or unplanned downtimes, performs appropriate integrity checks when system availability is restored.

25% - 2. KAR: Problem Solving/Issue Resolution
Proactively anticipates, mitigates and/or resolves system problems. Solves system issues/problems reported and assigned to the analyst according to IT Service Level Agreements (SLAs) while working with operational end users and other application analysts.

The above is accomplished by the following (order does not indicate importance):
2.1) Uses cognitive reasoning skills, appropriate level of application knowledge and experience to research problems in order to determine the root cause, potential solutions and recommendation for resolution.
2.2) Helps mentor more junior analysts in development of problem solving and issue resolution skills.
2.3) Appropriately evaluates relative priority of request, keeping in mind factors such as patient safety, regulatory requirements and deadlines, as well as the effectiveness of alternative interim solutions.
2.4) Documents issues and initiates issue tracking. Reports problems or issues to software vendors or other IT departments as appropriate. Monitors and oversees progress of software vendor or other departments to ensure timely resolution of issues. Meets escalation expectations when objectives and deadlines are at risk.
2.5) Maintains clear communication with end users, as well as IT and operational leadership to receive appropriate governance approvals and keep relevant stakeholders informed of issue status and expected resolution dates.
2.6) As part of the teams rotation for on-call, must acknowledge and resolve tickets according to established SLAs.

20% - 3. KAR: Professional Performance
Demonstrates professional behavior and exhibits a positive, supportive and collaborative manner when interacting with team members, end users, leadership, vendors, etc.

The above is accomplished by the following (order does not indicate importance):
3.1) Provides mentorship and guidance for other analysts.
3.2) Takes ownership of overall team and IT success.
3.3) As outlined in Erlanger policy [redacted], is respectful and courteous to leadership, all team members, operational and external stakeholders, etc.
3.4) Achieves and maintains appropriate certifications related to assigned application and/or role.
3.5) Shows attention to detail and ability to adequately gauge and respond to urgent organizational needs.
3.6) Identifies and capitalizes on opportunities and resources to learn and enhance professional competency.
3.7) Consistently demonstrates that newly acquired knowledge and skills are incorporated into actual practice.
3.8) Ensures delivery of accurate and timely information to end users, team members, etc.
3.9) Works to reduce duplication of effort within department and across organization.
3.10) Actively looks for system opportunities to provide labor/cost savings to the team, department and organization
3.11) Actively participates in process and quality improvement.
3.12) Is punctual to and attentive during meetings and offers relevant expertise and input as needed.
3.13) Provides proper handoffs of information as necessary using communication skills and tools.
3.14) Stays current regarding industry and regulatory requirements and changes, specifically those with potential system impacts or requirements for change.

15% - 4. KAR: Integrated Application Management
Understands and monitors the system for successful integration, especially before/after changes/moves to production environment to ensure data integrity and successful flow of data between applications. Continually works to identify opportunities for functional and stability improvement in applications and ensures system integration and intra-operability while acting as a gatekeeper to maintain core functionality of the system.

The above is accomplished by the following (order does not indicate importance):
4.1) Works within cross-functional team and with end-users to achieve application integration to meet operational needs. Provides guidance on application integration for more junior team members.
4.2) Demonstrates a clear understanding of the integration between applications. Shares integration knowledge with other team members, other teams, and operational stakeholders.
4.3) Facilitates and actively participates in team and cross-team meetings using effective communication skills.
4.4) Takes responsibility for appropriate functional testing and executes required testing in a timely fashion, ensuring that it is completed before integrated testing.
4.5) If designated monthly integrated tester, actively participates in and drives script review/development, testing, issue resolution and communication. Takes responsibility for overall success of integrated testing success.
4.6) Takes an active role in collaborating with system security team members in creating and maintaining role-based access specifications.
4.7) Demonstrates knowledge of and ensures that application security structure meets organizational, regulatory and audit requirements regarding segregation of duties, HIPAA and scope of practice, etc.
4.8) If designated as point-person for specific integrated area (i.e, Reporting, BCA, etc.) or assigned to help temporarily, takes ownership fulfilling requirements of the role and communicates effectively.

15% - 5. KAR: Project management and Performance
This position will often be expected to participate in eChart-related projects. These projects range in size, scope and complexity with varying timelines and build requirements. All participating analysts will be required to follow appropriate project life cycle protocols and processes, including appropriate documentation.

The above is accomplished by the following (order does not indicate importance):
5.1) Effectively completes assigned tasks associated with projects by deadlines specified.
5.2) Often serves as team member and/or project lead for enhancements to or the implementation of applications/systems, including updates to existing applications.
5.3) Performs major role in complex, major application upgrade initiatives.
5.4) Uses project management techniques, tools and methodologies as instructed by project managers, senior leadership, etc. to ensure project scope objectives, timelines and budgets are met.
5.5) Working with project manager, if applicable, leads the assessment and documentation of user needs.
5.6) Guides the investigation of solution options.
5.7) Organizes system demos and assists the project team in the evaluation of proposed software applications.
5.8) Participates in functional evaluation of new or upgraded software applications.
5.9) May be asked to develop testing plans, organize, and lead testing groups which consist of users and other IT staff.
5.10) Participates in development and maintenance of appropriate documentation according to upgrade testing procedures, project management requirements and other Erlanger/IT policies and/or procedures.

5% - 6. KAR: Miscellaneous duties
Performs other duties as assigned.