POSITION SUMMARY
We are seeking a SPMS Application Administrator to support, configure, and optimize shipboard and shoreside hospitality systems. This role is responsible for application administration, production support, system integrations, reporting, security, and operational readiness across a 24/7 environment.
DUTIES & RESPONSIBILITIES
Application Administration
- Administer, maintain, and configure SPMS environments, including users, roles, permissions, and operational settings.
- Perform upgrades, patches, deployments, and system health monitoring.
Production Support
- Provide Level 2 and Level 3 support for shipboard and shoreside application issues in a 24/7 operational environment.
- Troubleshoot logs, databases, interfaces, and transactions.
- Partner with vendors, technical teams, and business stakeholders to resolve incidents and support operational continuity.
Database & Reporting
- Develop SQL queries, reports, and data extracts to support operational and business needs.
- Perform data validation and reconciliation.
Systems Integration
- Support integration between SPMS, POS, reservation, financial, and third-party hospitality systems.
- Troubleshoot interface failures, data synchronization issues, and support integration testing.
Project Management
- Support new-build, dry dock, rollout, upgrade, testing, UAT, and production deployment activities.
- Document configurations, procedures, and process improvements.
Security & Compliance
- Support security standards, user provisioning, access reviews, audit requests, and compliance requirements.
- Ensure data integrity and compliance with company policies.
EDUCATION: Bachelor’s degree in information technology, Computer Science, Hospitality Technology, or equivalent practical experience.
EXPERIENCE:
- Experience supporting enterprise applications in cruise, hospitality, hotel, resort, or similar operational environments.
- Experience working in high-availability or 24/7 production support environments.
SKILLS:
Experience with one or more of the following is preferred:
- Oracle Database, SQL, PL/SQL, and Windows Server
- Application integrations, XML/JSON, REST/SOAP APIs
- Reporting tools such as Crystal Reports, SSRS, Power BI, or Jasper Reports
- ServiceNow or similar ticketing platforms
- Network/server troubleshooting and hospitality systems architecture
Preferred Experience
Experience with SPMS implementations, cruise new-builds, dry docks, cloud hospitality systems, or large-scale application rollouts.
