SummaryAre you passionate about creating exceptional customer experiences while leading high-performing teams across a dynamic, global organization? We are looking for an
Americas Regional Customer Experience Leader to drive customer success, operational excellence, and business growth across the region.
In this strategic leadership role, you will lead Customer Service, Pricing, Customer Operations, Enablement, and Customer Relationship Management teams, partnering closely with Commercial, Supply Chain, Finance, Digital Technology, and Operations leaders to deliver outstanding customer outcomes and business results.
Reporting to the Global Customer Experience Leader, you will champion a customer-first culture, accelerate digital transformation, and ensure seamless execution across the entire order-to-cash journey.
What You'll DoLead & Inspire
- Build, develop, and coach a high-performing Customer Experience organization.
- Drive talent development, succession planning, engagement, and team performance.
- Foster a culture of accountability, collaboration, and continuous improvement.
Elevate the Customer Experience
- Own customer-facing operations across service, pricing, enablement, CRM, and order fulfillment.
- Strengthen relationships with customers, commercial teams, and key stakeholders.
- Champion service excellence, customer satisfaction, and business growth.
- Drive automation, digitization, and process simplification initiatives.
Deliver Operational Excellence
- Achieve regional service, productivity, and performance goals.
- Partner with Supply Chain and Operations teams to ensure reliable customer fulfillment.
- Lead issue resolution, escalation management, and continuous improvement efforts.
- Ensure compliance with company policies, regulations, and control requirements.
Shape Strategy & Growth
- Translate global Customer Experience strategies into impactful regional action plans.
- Lead cross-functional initiatives that improve customer engagement and operational effectiveness.
- Identify and scale best practices across the organization.
- Drive innovation through benchmarking, analytics, and data-driven decision-making.
What You Bring- Significant leadership experience in Customer Experience, Customer Service, Commercial Operations, Supply Chain, or related functions.
- Deep understanding of order-to-cash processes, customer relationship management, and service operations.
- Proven success leading leaders and influencing across complex, matrixed organizations.
- Strong strategic thinking, business acumen, and stakeholder management skills.
- Experience driving transformation, operational improvements, and business results.
- Ability to thrive in a global, fast-paced environment.
- Electronics industry experience is a plus.
- APICS (CPIM/CSCP) or Six Sigma certification is an advantage.
- Bachelor's degree in Business, Supply Chain, Engineering, or a related field.
- Ability to travel internationally (approximately 30%).
This is an opportunity to shape the future of customer experience across the Americas, influence key business decisions, and lead transformational initiatives that create meaningful impact for customers, employees, and the business. If you are a strategic, customer-focused leader who thrives on driving change and delivering results, we'd love to hear from you.
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Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.
We use Artificial Intelligence (AI) to enhance our recruitment process. 
