Description du poste
Intitulé du poste
Americas and Lessors Customer Support and Program Manager
Type contrat
CDI
Statut (CSP)
Ingénieur & Cadre
Temps de travail
Temps complet
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SAFRAN Aircraft Engines is currently seeking a skilled and enthusiastic professional to join our team as Customer Support and Program Manager. In this role, you will be responsible for ensuring excellent customer satisfaction and managing various CFM programs to enhance our customer support and services and our contracts profitability.
At SAFRAN Aircraft Engines, we pride ourselves on our global presence and commitment to delivering customer experiences. As a Customer Support and Program Manager, you will play a crucial role in managing complex projects and fostering strong relationships with
a strategic customer in the Americas and Lessors Customers support teams
Key Responsibilities:
1. Develop and maintain positive and proactive relationship with our international clientele, serving as their primary point of contact throughout their journey with us.
2. Achieve key economic objectives, including driving revenue growth, increasing profitability and ensuring timely cash collections.
3. Leverage financial acumen and strategic thinking to implement effective measures that positively affect the customer's contract financial performance.
4. Collaborate with cross-functional teams to ensure seamless contracts management and delivery, meeting and exceeding client expectations.
5. Utilize your exceptional project management skills to oversee the entire P&L, from contract flow-down to successful execution, including the engine's maintenance with CFM shops.
6. Identify opportunities for growth and upselling within existing accounts (including clawback), working closely with the sales team to maximize business potential.
7. Regularly analyze customer feedback and trends to identify areas for improvement and implement effective solutions.
8. Stay up-to-date with industry trends and best practices, and provide innovative ideas to enhance the customer's contract management, strategies and portfolio profitability.
Mais encore ? (avantages, spécificités, ...)
Regular travel to the customers or maintenance facilities
The location can be in the US (Dallas Safran Office or Cincinnati), in Mexico (Queretaro Facility) or in France (Montereau sur Jard Safran Aircraft Engines Office)
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Key skills and traits
1. Proven experience of minimum 5 years as a Customer Manager or similar role in an international environment, with deep passion for aviation industry.
2. Excellent project management skills, with a track record of successfully managing complex projects from start to finish.
3. Strong ability to build and maintain relationships with clients, demonstrating exceptional interpersonal and communication skills, with appetite for business trips.
4. Highly organized and detail-oriented, with the ability to prioritize tasks effectively and meet deadlines, in high autonomy.
5. Demonstrated problem-solving and analytical skills, with the ability to think creatively and deliver effective solutions.
6. Proficiency in utilizing management software and other relevant tools to track customer interactions and manage projects.
7. Excellent presentation and persuasion skills.
8. Bachelor's degree (BAC+5) in Engineering, Business Administration or a related field.
9. Proficient in both English and French.
Localisation du poste
Localisation du poste
Amérique du Nord, Etats-Unis, Texas
Ville
Irving
Critères candidat
Niveau d'études min. requis
BAC+5
Niveau d'expérience min. requis
Supérieure à 8 ans
Langues
Anglais (Courant)
