Full Job Description
Status: Full Time
Shift: Monday - Friday 8:00am - 4:30pm
Exempt: Yes
Summary:
Plan, direct, and coordinate activities for teams supporting applications including, but not limited to, Ambulatory (inclusive of EpicCare Link, Care Everywhere, MyChart, Healthy Planet, Haiku/Canto), Orders and Decision Support. Define goals and objectives and establish timelines for best utilization of resources. Develop and maintain project work plans and manage project resources/risks. Facilitate and manage all aspects of build related to applications across all system environments (e.g. test, training, production).
Other information:
Minimum 5 years of experience in an Ambulatory setting or other related clinical field;• Certification in applicable Epic Application(s) or attains required certification timely as required by North Oaks;• Excellent communication and customer service skills;• Excellent public speaking and presentation skills;• Proficient in Microsoft Office applications, including strong Excel skills;• Excellent analytical and problem-solving skills;• Strong interpersonal skills and the ability to work effectively at all levels in a collaborative team environment;• Willing and able to travel to off-site locations to perform job responsibilities;PREFERRED • College degree in clinical or other related field;• Previous management or supervisory experience;• Project management certification and/or experience;• Diversified skill history preferred;Manual and Physical Skill Required:Long periods of sitting and working at the computer and on the phone. Frequent movement throughout hospital for meetings within other departments.Physical Effort Required:Strength: LightPush: OccasionallyPull: OccasionallyCarry: OccasionallyLift: OccasionallySit: FrequentlyStand: OccasionallyWalk: Occasionally
Responsibilities:
Duties include, but not limited to:1. Coordinate and prioritize day-to-day work effort of all Application teams;2. Establish and monitor timelines to ensure completion of work/projects;3. Set clear performance expectations for quality and hold team members accountable;4. Monitor and ensure compliance of all team members with testing and change control processes across all systems and instill the importance of identifying all potential build impacts;5. Coordinate and lead projects as needed. Ensure involvement of the appropriate individuals throughout the project and communicate status of projects to applicable leadership and stakeholders;6. Set and maintain high customer service standards. Proactively communicate to departmental leadership status of work and any relevant information pertaining to application teams activities;7. Ensure adequate orientation, training and cross-training occurs to ensure back-up coverage exists for each team member;8. Provide expertise and serve as a resource for application teams for issue resolution, system build and/or reports;9. Analyze and validate workflows to implement build/optimization that supports patient safety, quality, compliance, security, and efficiency;10. Assist with planning and lead system update activities for respective application teams;11. Collaborate with leadership and end-users to identify opportunities for optimization of system; Maintain knowledge of applications and overall EMR system capabilities and/or limitation in order to best leverage system functionality;12. Coordinate and oversee build, optimization, customization and maintenance activities of outreach applications, including but not limited to, affiliations with non-employed physician groups, online patient chart access; health information exchanges of any type and indirect remote access to providers and staff members;13. Maintain knowledge of applicable interfaces and third-party applications and how each integrates with EHR applications;14. Advise and train others on best use of appropriate dashboards and reports;15. Work with Meaningful Use Core Group to ensure system build activities support current measures for MU and Quality Measures for EH and EP;16. Plan, coordinate and review all activities of Principle Trainers to best support the training and development of educational resources and staff across the Health System;17. Function as the liaison between Application teams, nursing/ancillary departments, medical staff, and other users;18. Communicate and present information/ideas/concepts clearly and accurately;19. Maintain professional expertise by attending seminars/courses as required, review of published literature and self-education;20. Effectively address all performance issues and complete meaningful personnel evaluations in a timely manner;21. Maintain professionalism and respect for others at all times;22. Perform other duties as assigned; and23. Follow North Oaks Health System compliance programs and all regulatory guidelines.
