Job Description
Who we are looking for
Qualified applicants should have a proven track record of aligning target business vision and requirements with enterprise solutions by collaborating with wider stakeholders including solution architects to identify business solutions to meet client and product outcomes, particularly in the context of a software business or professional services. Applicants should be at ease leading others with no hierarchical connection and should also be comfortable working in a high growth business, fast paced environment driving the firms strategy and product capabilities.
What you will be responsible for
As Client Solution Manager you will be responsible for the identification, co-ordination of and managing solution delivery across all functional areas and product within STT. A successful Client Solution Manager must have a broad knowledge of asset management and solution architect principles. They must have a strategic mindset as well as be able to lead and develop their subordinates. The goal is to ensure every solution will be delivered successfully and add the highest possible value to the organization.
- Guide the Alpha Implementations to identify and solution deliverables in the target state model and operational workflows
- Assist in the design and delivery of a transformative end-to-end solution that will benefit both the Investment Servicer and Investment Manager
- Manage solution delivery coordination across functional areas, Inclusive of Front, Middle and Back Office
- Support approaches to build scalable and standardized solutions
- Influence, facilitate and drive decision making on deliverable resolution planning
- Connecting teams across disciplines to define Alpha-wide end to end solutions
- Review Client requirements and help define the target state solution; identify and document Solutions for IT deliverable, as well as products on the delivery roadmap
- Engage directly with the Client and across internal disciplines, acting as a continuous liaison point throughout execution to triage and facilitate the resolution of deliverables
- Integrate solution builds and IT developments across all implementation phases following Client confirmation of solution outcomes
- Create the interface design, while gaining a deeper understanding of the Client's engagement protocols and requirements, making tactical decisions to bridge the time gap between current state and strategic implementations
- Discover ways to enhance efficiency and productivity of procedures and people
- Apply change, risk and resource management principles when needed
- Ensure Solution Management activities adhere to legal guidelines and internal policies
- Manage the relationship with the client and all stakeholders through the solution design and delivery phases
What we value
- Leadership and ability to bring together teams across various levels and disciplines within the organization
- Ability to maintain a strong, balanced relationship with the client, ensuring their key requirements are mt while maintaining alignment with standard, scalable solutions
- Outstanding presentation, communication (oral & written), and relationship building skills across all levels of management. A detail-oriented disposition and clear, concise communication skills.
- Strong critical thinking, problem solving, decision making and relationship management skills
- The Enterprise Culture traits and behaviors – Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients and community
Education & Preferred Qualifications
- Strong understanding of financial markets and investment management processes, including back office functions
- Degree qualified with a financial or analytical discipline preferred, or relevant experience within the financial services industry
- Proficient with Excel and PowerPoint.
- Experience in Agile software development, Systems Thinking, and/or professional services is an asset.
- Familiarity with Jira and Confluence
- Willingness and ability to travel.
Salary Range:
$170,000 - $267,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
