DescriptionAvaya is on a mission to redefine the
Customer Experience (CX) landscape. We are moving beyond the traditional contact center to a true connection center to power immersive, personalized, and AI-driven experiences for the world's largest financial institutions.
We are seeking a
Alliance PartnersSr Director to join our Channel Sales Leadership Team. This is not a maintenance role; it is a transformation role. You will bridge the gap between trusted, secure legacy infrastructure and the future of
Agentic AI and
Composable CX conversations. You will demonstrate how our "Innovation Without Disruption" strategy allows our customers to conduct their business without the risks of a "rip and replace" migration.
Your MissionYou will own the narrative and commercial strategy to drive new business with our emerging Alliance Partners globally.
Trusted Executive Advisor & Commercial Architect- Strategic Leadership: Lead discussions focused on integrations, co-selling, Return on Investment (ROI), and the commercial value for high-value partnerships
- Commercial Strategy: Develop successful transition strategies for customers migrating from legacy environments. You will build the roadmap for modern their CX partnerships while ensuring compliance that drives revenue.
- High-Impact Demonstrations: Partner with engineering to deliver compelling Product Demonstrations and Proof of Concepts (PoCs) that showcase integrations
- Market Intelligence: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect). Effectively articulate Avaya's superior differentiation
- Industry Sales Expertise: SaaS/CCaaS/CX/UCaaS sales experience, with a strong preference for developing, growing and leading key partner alliance business
- Strategic Transformation: Proven history of managing strategic and emerging partners
- Executive Presence: Exceptional communication, presentation, and whiteboarding skills. You must have the ability to command a room and lead strategic, value-focused discussions with C-level audiences
- Performance: A demonstrated history of hitting and exceeding sales targets
- Travel: Ability to travel globally as required to achieve sales plans.
- Education: Undergraduate / Graduate Degree or equivalent experience
- Location: Can be worked from any major city with easy airport access - preference for Eastern or Central Time zones.
#LI-CM1
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Experience12+ Years of Experience
EducationBachelor degree or equivalent experience
Master of Business Administration is preferred
