About The RoleWe are seeking an experienced and highly engaging Alliance Director to lead and oversee a newly awarded Integrated Facilities Management (IFM) partnership. This is a high-visibility leadership role responsible for establishing and growing a first-generation outsourced account, delivering full-service solutions across hard services, third-party management, and energy & sustainability.
Based in the greater Hartford, CT area, this role offers a unique opportunity to build a strong foundation with a new client relationship and demonstrate long-term value across a domestic portfolio of 200+ locations across the U.S. (with broader U.S. and Canada presence). The Alliance Director will manage a P&L, lead a team of 8 FTEs (including 3 direct reports), and drive operational and financial performance.
Success in this role will require a leader with strong financial acumen, exceptional client relationship skills, and a highly visible, in-person leadership style. The client places a strong emphasis on enthusiasm, pride in partnership, and high emotional intelligence, seeking someone who can seamlessly integrate into their close-knit culture while representing CBRE with executive presence.
Key priorities for the first 12-18 months include:
- Successfully leading the transition into outsourced services as a first-generation IFM model
- Building deep trust and credibility with the client through consistent, high-touch engagement
- Delivering strong budget management and financial performance
- Expanding the scope of services and growing the account in place
This role requires approximately 25% national travel and offers a competitive compensation package aligned to senior leadership impact.
If you are a collaborative, client-focused leader who thrives in building new partnerships, driving operational excellence, and delivering measurable business outcomes, this is a compelling opportunity to make a lasting impact.
JOB DESCRIPTION
- This role will require consistent (3x week) presence at client's corporate office, supporting stakeholders at all levels of the organization.
- Acts as the single point of contact for overall account operations ensuring total contract compliance. This includes reaching all key performance indicators including quantitative cost savings and qualitative customer service specifications. Responsible for the profitability of the assigned corporate account
- Brings forward innovation and improvement initiatives in order to increase project success, project completion rate, cash flow, workflow automation, employee retention and development, and client communication and satisfaction
- Becomes a trusted partner, building strong relationships with business leaders through timely, relevant and tailored communication, including developing dashboards and providing board-ready and decision-quality materials on a consistent basis. Create and cultivate, friendly and enjoyable work environment that fosters innovation and productivity.
- Align cross-functional teams to meet client needs, including digital and technology, legal, procurement, commercial sales and solutioning, implementation, education, marketing and communications
- Partners with CBRE service line platforms engaging with subject matter experts to provide a diverse offering of innovative solutions to complex client problems. Involved in developing strategic plans, occupancy strategies and identifying cost efficiency opportunities.
- Oversees applicable service lines based on contract structure which can include numerous variations of Facilities, Project or Transaction Management. Provides day-to-day leadership to the account-based resources and drives framework and consistency across multiple geographies.
- Coordinate quarterly performance reviews between the client and CBRE based on key performance indicators (KPIs) outlined in the executed contract. Optimizes current procedure while developing effective standard operating procedures (SOP) for the account.
- Responsible for financial performance by setting appropriate operational goals and provide deep expertise in assisting client with development of capital/operating budgets.
- Presents written recommendations to clients including economic justifications, financial reports, and consistent summary reporting in line with agreed expectations. Generates a robust communication strategy and ensure accuracy of reporting and client submittals.
- Negotiates new management agreements and encourage extension/renewal of existing agreements.
- Responsible for identifying training needs, tracking performance, developing and motivating direct reports. Oversees hiring, terminating, compensation, and performance evaluation for all account dedicated employees.
- Continues to develop service level models for unique business settings while constantly evaluating and looking to implement creative solutions that are flexible and scalable.
- Leads the team across diverse locations, creating operating leverage and efficiencies. Integrates processes across services according to Client protocols. Source, adopt and implement best practices that will benefit the client.
- Establishes management and control procedures to assure assignments comply with established standards for contract compliance, quality control, use of appropriate management means and methods, adherence to budgets and completion according to approved schedules.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required.
KNOWLEDGE & EXPERIENCE
- Bachelor's degree (BA/BS) from four-year college or university and a minimum of ten plus years of related experience and/or training with emphasis on Facilities Management, Engineering Operations, Transaction Management, Project Management/Construction and Consulting.
- Advanced degree (MBA) strongly preferred.
- Retail experience strongly preferred.
- CFM, FMA industry certifications recommended; other Engineering, Business or technical training or certifications a plus.
- Strong interpersonal skills; ability to effectively facilitate communications at all leadership levels
- Ten plus years of experience directing and evaluating performance of a possess excellent written, verbal, and presentation communication skills.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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